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GCI 2020
Rank:
53/ 79
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COUNTRY RANK
53 /79
SCORE
39 /120
STRENGTHS
Serbia ranks 53th in the GCI 2019.

Serbia has improved its score in 4G investment over the last year. It now scores full marks for mobile broadband subscriptions. In addition, there was also an increase of 1 point for the GCI indicators for Internet usage, download speeds, and cloud experience.

Serbian mobile operators have switched on 4G Long Term Evolution (LTE) networks, covering all the country’s major population centers. This is an important step towards equipping the country with faster Internet access on mobile devices. Mobile telephone providers are rolling out new technologies and lucrative value-added services. Operators have continued to invest in wireless data services, which is opening up new sources of revenue growth.
OPPORTUNITIES
Serbia is part of the Western Balkans’ Digital Agenda. This includes: i) Investment in broadband connectivity, where good digital infrastructure is essential for the roll-out of broadband; ii) better cybersecurity, user trust, and the digitalization of industry to ensure that all sectors benefit from digital innovations; iii) strengthening the digital economy and digital society by supporting the use of e-government, e-procurement, and e-health tools, and helping to increase digital skills among citizens; iv) promoting research and innovation, with national research facilities being set up to develop state-of-the-art e-infrastructures that will integrate each country into an emerging digital Area.
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Country Ranks
2020
/79



Country Scores
2020
/120



The Four Technology Enablers
Up from last year
Down from last year
RS 2020
   ---  Average 2020
BROADBAND
45
0 30 120
CLOUD
45
0 30 120
AI
45
0 30 120
IOT
45
0 30 120
The Four Pillars
Up from last year
Down from last year
RS 2020
   ---  Average 2020
SUPPLY
45
0 30 120
DEMAND
45
0 30 120
EXPERIENCE
45
0 30 120
POTENTIAL
45
0 30 120
The 40 Indicators
RS 2020
   ---  Average 2020
10
SCORE
10
SCORE
ICT
Investment
1
CN
CN
CN
CN
10
SCORE
Telecom
Investment
1
CN
CN
CN
CN
10
SCORE
ICT
Laws
1
CN
CN
CN
CN
10
SCORE
International
Internet
Bandwidth
1
CN
CN
CN
CN
10
SCORE
Fiber
Optic
1
CN
CN
CN
CN
10
SCORE
4G&5G
Connections
1
CN
CN
CN
CN
10
SCORE
AI Investment

1
CN
CN
CN
CN
10
SCORE
Cloud
Investment
1
CN
CN
CN
CN
10
SCORE
Security
Software
Investment
1
CN
CN
CN
CN
10
SCORE
IoT
Investment
1
CN
CN
CN
CN
Strengths
Opportunites
10
SCORE
10
SCORE
App
Downloads
1
CN
CN
CN
CN
10
SCORE
E-Commerce Transactions
1
CN
CN
CN
CN
10
SCORE
Smartphone
Penetration
1
CN
CN
CN
CN
10
SCORE
Computer
Households

1
CN
CN
CN
CN
10
SCORE
Fixed Broadband
Subscriptions
1
CN
CN
CN
CN
10
SCORE
Mobile
Broadband
Subscriptions
1
CN
CN
CN
CN
10
SCORE
AI
Demand
1
CN
CN
CN
CN
10
SCORE
Cloud
Migration
1
CN
CN
CN
CN
10
SCORE
Secured
Internet
Servers

1
CN
CN
CN
CN
10
SCORE
IoT
Installed Base
1
CN
CN
CN
CN
Strengths
Opportunites
10
SCORE
10
SCORE
E-Government
Services

1
CN
CN
CN
CN
10
SCORE
Telecom
Customer Service
1
CN
CN
CN
CN
10
SCORE
Internet
Participation
1
CN
CN
CN
CN
10
SCORE
Broadband
Download
Speed
1
CN
CN
CN
CN
10
SCORE
Fixed
Broadband
Affordabillity
1
CN
CN
CN
CN
10
SCORE
Mobile
Broadband
Affordability
1
CN
CN
CN
CN
10
SCORE
IoT
Analytics

1
CN
CN
CN
CN
10
SCORE
Cloud
Experience
1
CN
CN
CN
CN
10
SCORE
Cybersecurity
Awareness
1
CN
CN
CN
CN
10
SCORE
Data Creation


1
CN
CN
CN
CN
Strengths
Opportunites
10
SCORE
10
SCORE
R&D
Expenditure

1
CN
CN
CN
CN
10
SCORE
ICT
Patents
1
CN
CN
CN
CN
10
SCORE
IT
Workforce
1
CN
CN
CN
CN
10
SCORE
Software
Developers

1
CN
CN
CN
CN
10
SCORE
ICT Influencing
New Business
Models
1
CN
CN
CN
CN
10
SCORE
AI
Potential
1
CN
CN
CN
CN
10
SCORE
Mobile Potential


1
CN
CN
CN
CN
10
SCORE
Cloud
Potential
1
CN
CN
CN
CN
10
SCORE
Broadband Potential


1
CN
CN
CN
CN
10
SCORE
IoT
Potential
1
CN
CN
CN
CN
Strengths
Opportunites
Shaping the New Normal with Intelligent Connectivity
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