Ghana ranks 71st in GCI 2019. This year it has shown continuing improvements in scores for 4G investment and mobile broadband penetration.
Internet user growth was for many years held back by the poor condition of the national fixed-line network and by the high cost of connectivity. Smartphone penetration continues to improve in the GCI 2019 assessment. Ghana is an early starter in GCI terms. As such, it should focus on building broadband infrastructure, expanding fast and reliable connectivity, and developing computer literacy. Apart from growing network coverage, it would also help to introduce more modern technologies such as 4G. Ghana could work with companies that possess the necessary capabilities and launch services in limited areas in the early stages.
Since the introduction of wireless and 3G mobile and wireless broadband technologies, the sector has developed rapidly. Businesses in Ghana currently spend huge sums of money on information systems technology and operations. Users’ experience with e-government and customer services have also improved over the years. Further investment in ICT infrastructure and services will allow companies in Ghana to gain a competitive advantage from digitalization and generate actionable insights to strengthen customer relationships and pursue new markets.