Switzerland improved its ranking from 4th to 2nd in GCI 2019.
Smartphone demand and broadband penetration for both fixed and mobile networks in Switzerland hit
the maximum GCI score in 2019. The performance of computer and secured servers also peaked over the
year. Switzerland also showed a progressive increase in investment in high-tech enablers such as
cloud, AI, and IoT, echoing the growing demand for these services. Overall, GCI indicators for user
experience have improved. In particular, the number of Internet users and mobile broadband
affordability have facilitated a growth in demand for e-commerce.
As an innovative economy, Switzerland uses digitalization to drive economic development. Rapid
technological progress in ICT, new business models, the increasing importance of data, and
developments such as IoT are potential catalysts for economic growth and innovation.