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COUNTRIES
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COUNTRY RANK
35 /79
SCORE
46 /120
STRENGTHS
Croatia dropped from 38th to 39th in GCI 2019.

Croatia’s performance in 2019 is in line with the global average. There has been improvement in smartphone use and mobile broadband subscriptions, so Croatia achieved maximum scores in these categories. However, user experience declined somewhat in relation to customer services, download speeds, and mobile broadband affordability. Mobile broadband access in Croatia continues to be one of the fastest growing markets. Telecom operators have started migrating towards the LTE standard and are in the process of upgrading to fiber optic infrastructure. The number of local companies that are using websites for advertising and online ecommerce sales is rapidly increasing.

Croatia’s greatest challenge with digitalization remains its low performance in connectivity and coverage. To reap the full benefits of digital transformation, Croatia needs to improve its broadband infrastructure. According to GCI indicators, the country has limited investment in high tech enablers such as cloud computing and IoT. More initiatives and action should be taken to grow the supply of these services.
OPPORTUNITIES
The Croatian government should also invest further in the construction of next-generation broadband and ICT development in rural areas. It is estimated that by 2020, 50% of the population will have ultra-fast access to the Internet, more than 100 Mbps, while the rest will enjoy an average speed of 30 Mbps. Croatia's €101.4 million Next Generation Network (NGN) Broadband plan is in line with EU state aid rules, which provides for fast Internet access where it is currently not available, in particular in rural areas. The plan sets a target of 1 Gbps connections for all schools, transport hubs, and main providers of public services, as well as digitally intensive enterprises, by 2025. In addition, all households should have access to networks offering a download speed of at least 100 Mbps by 2020, with the option to upgrade to 1 Gbps.
Compare Croatia's 2019 results with up to 3 other countries or years: Add another country
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Country Ranks
2019
/79



Country Scores
2019
/120



The Four Technology Enablers
Up from last year
Down from last year
HR 2019
   ---  Average 2019
BROADBAND
45
0 30 120
CLOUD
45
0 30 120
AI
45
0 30 120
IOT
45
0 30 120
The Four Pillars
Up from last year
Down from last year
HR 2019
   ---  Average 2019
SUPPLY
45
0 30 120
DEMAND
45
0 30 120
EXPERIENCE
45
0 30 120
POTENTIAL
45
0 30 120
The 40 Indicators
HR 2019
   ---  Average 2019
10
SCORE
10
SCORE
ICT
Investment

1
CN
CN
CN
CN
10
SCORE
Telecom
Investment

1
CN
CN
CN
CN
10
SCORE
ICT
Laws
1
CN
CN
CN
CN
10
SCORE
International
Internet
Bandwidth
1
CN
CN
CN
CN
10
SCORE
Fiber
Optic

1
CN
CN
CN
CN
10
SCORE
4G
Connections

1
CN
CN
CN
CN
10
SCORE
AI Investment

1
CN
CN
CN
CN
10
SCORE
Cloud
Investment

1
CN
CN
CN
CN
10
SCORE
Security
Software
Investment

1
CN
CN
CN
CN
10
SCORE
IoT
Investment

1
CN
CN
CN
CN
10
SCORE
10
SCORE
App
Downloads

1
CN
CN
CN
CN
10
SCORE
E-Commerce Transactions

1
CN
CN
CN
CN
10
SCORE
Smartphone
Penetration

1
CN
CN
CN
CN
10
SCORE
Computer
Households

1
CN
CN
CN
CN
10
SCORE
Fixed Broadband
Subscriptions
1
CN
CN
CN
CN
10
SCORE
Mobile
Broadband
Subscriptions
1
CN
CN
CN
CN
10
SCORE
AI-enabled
Robotics


1
CN
CN
CN
CN
10
SCORE
Cloud
Migration

1
CN
CN
CN
CN
10
SCORE
Secured
Internet
Servers

1
CN
CN
CN
CN
10
SCORE
IoT
Installed Base

1
CN
CN
CN
CN
10
SCORE
10
SCORE
E-Government
Services

1
CN
CN
CN
CN
10
SCORE
Telecom
Customer Service
1
CN
CN
CN
CN
10
SCORE
Internet
Participation

1
CN
CN
CN
CN
10
SCORE
Broadband
Download
Speed
1
CN
CN
CN
CN
10
SCORE
Fixed
Broadband
Affordabillity
1
CN
CN
CN
CN
10
SCORE
Mobile
Broadband
Affordability
1
CN
CN
CN
CN
10
SCORE
IoT
Analytics

1
CN
CN
CN
CN
10
SCORE
Cloud
Experience

1
CN
CN
CN
CN
10
SCORE
Cybersecurity
Awareness


1
CN
CN
CN
CN
10
SCORE
Data Creation


1
CN
CN
CN
CN
10
SCORE
10
SCORE
R&D
Expenditure

1
CN
CN
CN
CN
10
SCORE
ICT
Patents

1
CN
CN
CN
CN
10
SCORE
IT
Workforce

1
CN
CN
CN
CN
10
SCORE
Software
Developers

1
CN
CN
CN
CN
10
SCORE
ICT Influencing
New Business
Models
1
CN
CN
CN
CN
10
SCORE
AI
Potential
1
CN
CN
CN
CN
10
SCORE
Mobile Potential


1
CN
CN
CN
CN
10
SCORE
Cloud
Potential

1
CN
CN
CN
CN
10
SCORE
Broadband Potential


1
CN
CN
CN
CN
10
SCORE
IoT
Potential

1
CN
CN
CN
CN
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