Malaysia ranks 30th in the GCI 2019.
Malaysia received a top score of 10 for its high smartphone and mobile broadband penetration. It is also impressive that Malaysia has improved the affordability of mobile broadband, which is relatively good compared to other adopters and also achieved a two-point jump in 4G coverage over last year. Besides the more affordable mobile broadband, several other GCI indicators relating to the user experience also show improvement, namely e-Government, customer services, Internet use, and download speeds.
Malaysia has rapidly improved its broadband download speeds and broadband penetration within the last few years and has outperformed many other Southeast Asian countries. It is important to give Malaysian companies support for the future by providing a structured approach to digital adoption, so that they can remain competitive in the digital world. Digitalizing Malaysian companies will enhance their global competitiveness, strengthen growth and productivity in the manufacturing industries, create high value-added jobs and reduce dependency on foreign labor, and make stronger SMEs. Emerging technologies should be incorporated where possible. This will help to accelerate the expansion of cloud services, data analytics, and the Internet of Things. Malaysia is seeking cooperation with cloud service providers to accelerate cloud transformation for telecoms service providers.