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COUNTRY RANK
58 /79
SCORE
34 /120
STRENGTHS
Jordan is 64th in GCI 2019, one position down from last year.

Jordan’s performance in general has remained stagnant, with decreased telecom investment and deteriorating customer service experiences. The only improvement this year was in demand for cloud migration.

Broadband penetration (both fixed and mobile) is below average, and Jordan’s performance in other enabling technologies is even worse, as indicated by their low GCI scores. This could hinder ICT development for business use, which is more dependent on fixed cables. In turn, without business creating online services, development on mobile devices could also be limited.
OPPORTUNITIES
Jordan’s government cannot meet its ICT development goals without private sector investment, and investors are thus expected to make major inroads in ICT development in the coming years, with new investment expected in the e-government and fintech sectors and in the development of digital infrastructure. Jordan is also home to 16 Internet service providers, Orange maintains a monopoly on international gateway and local landline services, and all providers use the company’s copper network to attain last-mile connectivity, especially for ADSL services.

Jordan Economic Growth Plan launched REACH2025 to foster ICT development in support of six broad targets: 1) Promoting the use of technology through digital policymaking; 2) adopting open data and security and information protection policies; 3) permitting private sector investment in delivering local knowledge stations and upgrading post offices; 4) reducing the use of paper in government institutions; 5) attracting new investment across the ICT sector; and 6) establishing a national digitalization policy. REACH2025 aims to transform Jordan into a regional IT center, recommending reforms including improved access to finance, investor incentives, and tax exemptions.
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Country Ranks
2019
/79



Country Scores
2019
/120



The Four Technology Enablers
Up from last year
Down from last year
JO 2019
   ---  Average 2019
BROADBAND
45
0 30 120
CLOUD
45
0 30 120
AI
45
0 30 120
IOT
45
0 30 120
The Four Pillars
Up from last year
Down from last year
JO 2019
   ---  Average 2019
SUPPLY
45
0 30 120
DEMAND
45
0 30 120
EXPERIENCE
45
0 30 120
POTENTIAL
45
0 30 120
The 40 Indicators
JO 2019
   ---  Average 2019
10
SCORE
10
SCORE
ICT
Investment

1
CN
CN
CN
CN
10
SCORE
Telecom
Investment

1
CN
CN
CN
CN
10
SCORE
ICT
Laws
1
CN
CN
CN
CN
10
SCORE
International
Internet
Bandwidth
1
CN
CN
CN
CN
10
SCORE
Fiber
Optic

1
CN
CN
CN
CN
10
SCORE
4G
Connections

1
CN
CN
CN
CN
10
SCORE
AI Investment

1
CN
CN
CN
CN
10
SCORE
Cloud
Investment

1
CN
CN
CN
CN
10
SCORE
Security
Software
Investment

1
CN
CN
CN
CN
10
SCORE
IoT
Investment

1
CN
CN
CN
CN
10
SCORE
10
SCORE
App
Downloads

1
CN
CN
CN
CN
10
SCORE
E-Commerce Transactions

1
CN
CN
CN
CN
10
SCORE
Smartphone
Penetration

1
CN
CN
CN
CN
10
SCORE
Computer
Households

1
CN
CN
CN
CN
10
SCORE
Fixed Broadband
Subscriptions
1
CN
CN
CN
CN
10
SCORE
Mobile
Broadband
Subscriptions
1
CN
CN
CN
CN
10
SCORE
AI-enabled
Robotics


1
CN
CN
CN
CN
10
SCORE
Cloud
Migration

1
CN
CN
CN
CN
10
SCORE
Secured
Internet
Servers

1
CN
CN
CN
CN
10
SCORE
IoT
Installed Base

1
CN
CN
CN
CN
10
SCORE
10
SCORE
E-Government
Services

1
CN
CN
CN
CN
10
SCORE
Telecom
Customer Service
1
CN
CN
CN
CN
10
SCORE
Internet
Participation

1
CN
CN
CN
CN
10
SCORE
Broadband
Download
Speed
1
CN
CN
CN
CN
10
SCORE
Fixed
Broadband
Affordabillity
1
CN
CN
CN
CN
10
SCORE
Mobile
Broadband
Affordability
1
CN
CN
CN
CN
10
SCORE
IoT
Analytics

1
CN
CN
CN
CN
10
SCORE
Cloud
Experience

1
CN
CN
CN
CN
10
SCORE
Cybersecurity
Awareness


1
CN
CN
CN
CN
10
SCORE
Data Creation


1
CN
CN
CN
CN
10
SCORE
10
SCORE
R&D
Expenditure

1
CN
CN
CN
CN
10
SCORE
ICT
Patents

1
CN
CN
CN
CN
10
SCORE
IT
Workforce

1
CN
CN
CN
CN
10
SCORE
Software
Developers

1
CN
CN
CN
CN
10
SCORE
ICT Influencing
New Business
Models
1
CN
CN
CN
CN
10
SCORE
AI
Potential
1
CN
CN
CN
CN
10
SCORE
Mobile Potential


1
CN
CN
CN
CN
10
SCORE
Cloud
Potential

1
CN
CN
CN
CN
10
SCORE
Broadband Potential


1
CN
CN
CN
CN
10
SCORE
IoT
Potential

1
CN
CN
CN
CN
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