Digital Operations Transformation Summit Drives Open Collaboration to Advance Digital Businesses
Huawei, TM Forum and Light Reading bring together industry leaders to accelerate digital transformation
[Barcelona, Spain, February 21, 2016] At the Fira Center, Crowne Plaza Barcelona Huawei, TM Forum and Light Reading hosted the Digital Operations Transformation Summit. Over 70 C-suite executives from top-tier telecom carriers, industry leaders and innovators attended the event which focused on advancing digital businesses and driving future opportunities for carriers and enterprises by promoting open innovation and collaboration.
The rapid development of the digital world has significantly changed user behaviour, creating a new pattern of traffic consumption featuring five characteristics: Real-time, On-demand, All-online, DIY, and Social (ROADS). To deliver the ROADS user experience, carriers and enterprises not only need to construct future-oriented infrastructure that ensures efficient operations and agile innovation, but should also focus on the creation of an open industry ecosystem where all players along the digital value chain collaborate and contribute.
“There is no doubt digital disruption is redefining customer expectations. For carriers and enterprises to succeed in this digital world and retain their competitiveness, digital cannot simply be an afterthought, it needs to become the center of their operations that creates new ways of serving customers,” said William Xu, Executive Director of the Board and Chief Strategy Marketing Officer of Huawei. “This digital transformation demands fresh thinking and diverse perspectives. This Summit provided a unique opportunity for carriers and enterprises to engage in helpful discussions with wide-ranging experts on the challenges, strategies and best practice digital solutions to transform and innovate, driving rich digital experiences for users and ultimately a better connected future.”
Peter Sany, President and CEO of TM Forum said: “The pace of change is accelerating at an unprecedented rate and future opportunities for carriers and enterprises will depend on understanding the true value of transforming their operations in the digital age. This event provided the inspiration and knowledge for key players to continue to transform and take advantage of digital technology and strategies to deliver engaging customer experiences.”
When we look at the operations model from the perspectives of end-user experience and user behaviour, you will find that the traditional IT system (OSS/BSS) as an internal support system is incapable to meet the customer need in digital era, it has to be transformed into a production and enabling system serving customer needs directly. This change is not just about changes within the IT system. It has to be driven by the "digital user experience" and new digital business model and fulfilled through collaboration across "organization, processes, IT systems and infrastructure" indicated by Ken Wang, President of Global Marketing and Solution Sales of Huawei, “More importantly, it is pivotal to build a digital business enabling ecosystem by industry alliance, provide ‘Turnkey’ services for customers, and realize win-win business value between carriers and partners.”
With informative presentations and debates among industry leaders, participants explored today’s most pressing digital challenges and growth opportunities in building a digital operations system and the enabling ecosystem.
The Summit brought together leaders from telecommunication carriers, enterprises, international bodies and research firms, to inform and inspire on opportunities within the evolving digital landscape. Huawei, TM Forum and Light Reading were honoured to host the following speakers and panelists at the Summit: John Donovan, Chief Strategy Officer & Group President, AT&T Technology & Operations, AT&T Inc.; Kerstin Günther, Senior Vice President Technology Europe, Chairperson of the Board of Directors for Magyar Telekom, Deutsche Telekom AG; Radhika Venkatraman, SVP & CIO, Network & Technology, Verizon; Harmeen Mehta, Group CIO, Bharti Airtel; Navneet Vasishth, Group Strategy Director, Vodafone; Stephen Saunders, CEO & Founder, Light Reading; Peter Sany, President & Chief Executive Officer, TM Forum; Crawford Del Prete, Executive Vice President, IDC; James McQuivey, Ph.D, Vice President, Forrester Research. These stakeholders joined in-depth interactions and discussions that generated valuable insights and strategies on digital operations transformation required to foster innovation and drive digital businesses in the future.
MWC 2016 will be held in Barcelona, Spain from February 22 to 25. Huawei will showcase its latest products and solutions at Fira Gran Via Hall 1 and Hall 3.
