Huawei and China Merchant Bank Jointly Presented With The Inaugural President’s Award for Outstanding Innovation at TM Forum Live! 2015

[Nice, France, June 9, 2015] Huawei and China Merchant Bank (CMB) were jointly presented with the first President’s Award for Outstanding Innovation in Digital Business at TM Forum Live! 2015. The two companies were recognized for their excellent application of the TM Forum’s best practices in digital business, including digitally transforming the CMB customer experience using Huawei’s Big Data Analysis Solution.

“To recognize members’ contributions to digital industry best practices, we presented the President’s Awards for the first time in 2015. The Outstanding Innovation in Digital Business Award was presented to Huawei and CMB because their collaboration is an exemplar of digital transformation greatly improving customer satisfaction,” said Peter Sany, Appointed President and CEO, TM Forum.

Since 2012, CMB has partnered with Huawei to digitally transform its business. Huawei’s Big Data Analysis Solution has been used to build a big data analytics platform for CMB, supporting the bank with designing its financial products. In addition the Huawei Contact Center solution has been enhancing CMB’s online customer engagement capabilities and building multiple services channels to improve the customer experience.

“We cooperated with Huawei to make significant changes to our customer satisfaction. Using the Huawei Big Data Analysis Solution we have improved the accuracy of our real-time operations, product campaigns, and business efficiency,” said Mr. Wu Ying, Deputy General Manager, CMB. “This award is a fantastic recognition for the work we have achieved with Huawei.”

On receiving the award, Dr. Chehaiping, Chief Technology Officer and Vice President, Huawei Carrier Software said, “In the digital economy, traditional industries are facing many opportunities and challenges to develop new business forms. We were delighted to partner with CMB to support their big data analytics, and improve the experience for their customers. The President’s Award for Outstanding Innovation in Digital Business is an honorable recognition for both companies.”

In its ninth year, the TM Awards program recognizes the global service and solution providers who are making significant contributions to the entire digital ecosystem.

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