Connecting Singapore’s busiest resort

Encompassing hotels, attractions, retail, and dining, Resorts World Sentosa (RWS) is one of Asia’s premier integrated resorts. Home to Universal Studios Singapore, Adventure Cove Waterpark, and the Singapore Oceanarium, it has welcomed more than 200 million visitors since opening 15 years ago.

But as tourism entered a new digital era, RWS faced a pivotal question: could physical expansion alone satisfy the expectations of today’s constantly connected travelers?

With the launch of the resort’s roughly US$5 billion expansion plan, management recognized that digital infrastructure and connectivity would be just as critical as new attractions. The objective was not only to expand the resort, but to connect its attractions, services, and visitor experiences through a shared digital platform.

To achieve this goal, RWS partnered with Huawei to upgrade connectivity, operations management, and security across the entire park.

Connections that elevate the guest experience

High-density traffic is a challenge for any large resort. Tens of thousands of visitors may be online simultaneously — sharing photos, streaming content, booking experiences, and making digital payments.

To support this demand, RWS has deployed Wi-Fi 7, the latest generation of Wi-Fi, across the entire resort. The network is designed to maintain high speeds and low latency even in crowded areas, allowing guests to stay connected as they move between attractions, hotels, and restaurants.

"As we all know, connectivity has become the new ingredient in terms of elevating customer experience," emphasized Alvin Tan, Divisional President of RWS. "We will be able to have the ability to even take in or ingest more data from all our different systems, supporting our visitors' pre-arrival, during their stay in Resorts World, and allowing us to respond better to their needs."

With robust bandwidth as a foundation, RWS can integrate itinerary planning, attraction booking, and personalized recommendations into a unified mobile experience, bridging online and offline interactions.

Data-driven operations

While guests enjoy seamless connectivity, Huawei’s CampusInsight platform helps manage the network behind the scenes. The system monitors network performance, detecting issues such as device access failures and identifying unauthorized devices before they disrupt service.

The data generated by the network also helps the resort manage visitor flows, reduce queues at popular attractions, and operate facilities more efficiently — goals that are central to the RWS 2.0 expansion plan.

"The other thing that we are looking forward to with this kind of new technology is, of course, how we can improve our business operations with this kind of connectivity, this kind of network bandwidth," said Alvin Tan. "This will allow our business management to run the operations far more seamlessly, and respond to customers’ needs in a very rapid fashion."

Equatorial resilience

Operating a resort in a tropical climate presents additional challenges. Equipment must withstand heavy rainfall, humidity, and lightning exposure without compromising performance.

Huawei’s network equipment is built to withstand downpours, lightning, and power surges, ensuring reliable service even during severe weather.

Tan points out that Wi-Fi 7 security standards also protect payment transactions and other sensitive guest data. "This kind of new capabilities, I think it just improves the overall resiliency and the security aspects of our resorts."

From resort to smart destination

Over the next five years, big data, AI, and intelligent systems will be further embedded into guest flow design, attraction planning, and sustainability initiatives.

“We leverage big data and artificial intelligence to gain deeper insights into our guests' needs. Smart systems help us optimize queue management, visitor flow, and energy efficiency”, says Lee Shi Ruh, CEO of Resorts World Sentosa, Singapore. “By integrating online and offline experiences, we enable visitors to conveniently plan and interact through their mobile devices. Our ultimate pursuit is to make Resorts World Sentosa more than just a resort—it is an evolving destination that blends innovation with seamless hospitality.”

Across 49 hectares of attractions and hotels, Resorts World Sentosa now runs on a network built to keep millions of visitors connected. It’s a reminder that the future of tourism will depend not only on new attractions, but on the digital infrastructure that keeps them running.