This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy
Decoded: An expert on smart retail explains how AI is creating the store of the future
(September 2025) What does the future of shopping look like? In this episode of Huawei Decoded, we head to one of Beijing’s smartest supermarkets to speak with Kevin Kong, General Manager of Enterprise Logistics and Retail at Huawei. He explains how AI, big data, and smart technology are creating a faster, more intelligent, more personalized retail experience – transforming everything from customer service to the price tags on the shelves.
Questions in this episode:
- What is smart retail?
- What technologies are used in smart retail?
- How are major retailers using AI?
- Are chatbots bad for customer service?
- How will artificial intelligence change retail?
Huawei Decoded is a series in which Huawei experts answer real questions people ask on the Internet.
Here is a list of previous episodes:
- Decoded 1: General questions about Huawei
- Decoded 2: 5G
- Decoded 3: Cyber security
- Decoded 4: Using digital twins to build greener networks
- Decoded 5: Insect robotics
- Decoded 6: Working at Huawei and other HR issues
- Decoded 7: Huawei Cloud
- Decoded 8: A young researcher explains how AI works
- Decoded 9: Smart watches and other consumer wearables
- Decoded 10: AI Calling, the transformation of phone calls
- Decoded 11: FTTR: Fiber to every room in the house
