Lebara, one of the top MVNOs, command a significant proportion of the global MVNO market. Lebara aims to provide high quality and low-cost products and services to meet the needs of its customers of ethnic and migrant communities. In order to make this feasible, having an integrated IT system is necessary to ensure greater control over its customer experience. Therefore, In 2010, Lebara’s strategic plan included being able to respond to customer requirements in real-time and initiated a programme to migrate Lebara’s 6 million international customer base across seven west European countries from its previous vender and MNO platforms to Huawei’s OCS platform. Lebara’s IT strategy is to move from Lebara 1.0 to Lebara 2.0, the independent supporting architecture with 100% integrated services.
Talking about the joint large-scale project, Mr Rupinder Goel, CTIO of Lebara said “This has been a strategic partnership for us; Huawei and Lebara work together hand-in-hand, setting a new benchmark in the telecoms industry to provide commercial and complex technological solutions. Moving the live IN systems from the MNOs back into Lebara seamlessly, without any downtime, means Lebara can continue to be innovative, efficient and responsive to customer demands. ”
