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Communicate Issue 72


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Issue 72

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Cover Story

User-centric operational management

Revenue and profit growth isn’t as easy as it used to be. Today, we all know the basics of customer-centricity. For an edge, we must fully leverage network evolution, operational management, and CEM.

Customer Experience Management

CEM:It's not all snake oil

Customer experience management (CEM) is a hot topic these days. While others are selling old solutions repackaged as CEM, Huawei has built a comprehensive solution from the ground up -- SmartCare®.

Customer Experience Management

Monaco Telecom: Smooth traffic during race week

During the Formula One event in Monaco, keeping up with the traffic surge is tough, but with Huawei in the pit crew, Monaco Telecom comes in first place.

Customer Experience Management

Real-time billing is on the way

Everyone is talking about mobile Internet and traffic operation, but users just want an experience without lag. Real-time billing can help.

Foreword

Experience-centric operations

Telcos must embrace experience-centric operations if CEM is to be truly realized.

Operations Transformation

Evolving MS from network efficiency to value creation

Previously focused only on network efficiency & operational excellence, MS now emphasizes value creation and vendors are seen as strategic partners who facilitate business transformation.

Operations Transformation

Traffic monetization: Key challenges and countermeasures

Huawei’s policy and charging control (PCC) consulting and systems integration service helps operators monetize traffic. Our experts employ the technology and systems that can get the job done.

Operations Transformation

Evolving managed services to excel in operations transformation

Facing great pressures from competition, investment costs, and demanding users, CSPs must transform from network-centricity to service and business (value creation) centricity.

Sustainable Development

Get an A+ in LTE with Huawei

Telcos are rushing to LTE, but most engineers and executives lack deep understanding of LTE technology, all-IP design, or flat architecture. Fortunately, Huawei offers the ideal training program.

Sustainable Development

Telco business intelligence evolution

In the digital age, enterprises of every kind are gaining a strong competitive edge by deploying the best business analysis system they can get.

Sustainable Development

FrontHaul: Solving the small cell backhaul crunch

Small cells promise an immediate and long-term solution to the problem of maintaining sufficient network capacity. However, backhauling small cells isn’t practical; Huawei’s solution: FrontHaul.

Sustainable Development

iODN: Definition & application

Automated optical distribution networking (ODN) is good, but truly intelligent ODN is much better. Unleash the potential of improved passive fixed infrastructure with Huawei’s iODN.

Network and Service Evolution

E2E network planning & engineering: The golden keys to carrier business successs

Huawei provides a diverse body of network planning and evolution solutions that can smooth the network upgrade & transformation processes, and shorten TTM.

Network and Service Evolution

Huawei GNEEC: Assuring Seamless Network Evolution

Huawei’s Network Evolution & Experience Center (GNEEC) enables smooth network evolution on the first attempt. It provides consultancy, laboratory testing, and system integration.

Network and Service Evolution

Huawei warehouse-based DC integration service

Cloud investment and data center construction will is time consuming & costly. A sustainable model based on supply & demand is needed as enterprises undergo ICT transformation.

Network and Service Evolution

OTN has taken 100G to the next level

OTN technology, working in tandem with high-speed transmission gear, make 100G transport more practical than anticipated and its commercial takeoff is already in progress.