DigiTruck France: A Step Closer to Digital Inclusion

The DigiTruck provides free training in digital skills for priority districts in French cities

The digital divide is a global problem that effects almost every nation. And France is no exception, with the digital divide existing in the generational, social, and cultural contexts. The generational gap mainly affects elderly citizens, who are less familiar with newer technologies. The social divide affects low-income individuals and communities for whom affordability presents a barrier to devices and the Internet, while the cultural divide excludes those with fewer educational opportunities.

In fact, 35% of people in France experience at least one form of difficulty that prevents them from fully using digital tools. And in an increasingly tech-driven world, this gap not only excludes people from enjoying the benefits of digital access, it also exacerbates socioeconomic inequalities.

Reaching priority communities

The digital divide is an issue that the French government recognizes – a key goal of the French National Plan for Digital Inclusion is to promote training and reskilling with a view to raising basic digital skills and expanding the use of digital technology to everyone.

This strategy is also aligned with Huawei’s long-term digital inclusion initiative TECH4ALL, which aims to leave no one behind in the digital world. In response, the France DigiTruck program provides free training in basic digital skills to communities in Quartiers Prioritaires de la Ville (QPVs), which are priority districts identified by urban policy.

Initiated by Huawei in collaboration with WeTechCare and Close the Gap, the DigiTruck is a solar-powered mobile classroom converted from a used shipping container. Equipped with 20 workstations, an Internet connection, and reconditioned Huawei computers, tablets, and smartphones, the classroom can be driven into the heart of cities that may otherwise have little or no access to training.

DigiTruck France

The program

The DigiTruck is open from Monday to Saturday and offers three themed workshops per day. Each runs for between 90 minutes and 3 hours, with a focus on building three capabilities: using IT tools and devices, accessing online public services, and improving professional competitiveness. Training covers basic digital literacy skills, such as how to use computers, smartphones, email, and online conferencing tools, and specific skills based on need, like how to write a resume, apply for a job online, or a book a hospital appointment.

The DigiTruck meets a need that we had identified a long time ago: It goes as close as possible to people who are far from digital tools. The trainings provide them concrete help. Pierre Ferrari
Director of Digital Strategy, City of Arras

Target beneficiaries include unemployed young people and adults, and senior citizens who require greater access to training and improved social and professional integration skills, which are increasingly achieved through digital tools and services.

Tutorials on the Internet are good, but a trainer who explains and shows us, and with whom we can practice, is still much more practical. Cindy
DigiTruck trainee in Lens


I'm learning to send emails to keep in touch with my family. This is very important to me. Catherine
DigiTruck trainee in Dunkerque

I find it very convenient to do my paperwork on the Internet. With this training, I'm learning how to do it myself. DigiTruck trainee, Maurepas

The first phase of the DigiTruck program ran from July to November 2021 and covered nine cities in the Hauts-de-France region, with around 1,500 trainees receiving nearly 700 hours of training.

In 2022, the program is running from March to July, covering nine cities in the Île-de-France region.

The DigiTruck is an innovative approach that meets a real demand.Gregory Garestier
Mayor of Maurepas

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