Indonesia's Indosat Ooredoo Hutchison (IOH) and Huawei Win TM Forum 2026 "Excellence in AI & Data for business impact" Award

[Copenhagen, Denmark, June 24, 2026]‌ At the DTW 2026, Indosat Ooredoo Hutchison (IOH), in partnership with Huawei, won the "Excellence in AI & data for business impact" award for the new Generation intelligent operations solution AUTINOps based on the AI-Native Framework for Intelligent Operations. Leveraging cutting-edge technologies such as Digital Twin Network (DTN), Multi-agent collaboration, and Domain Specific Model (EDNS 2.0), the solution addresses the complex challenges of network operations in Indonesia, establishing a benchmark for AI-Native-driven operations transformation in the global telecom industry.

Award ceremony for the Excellence Awards

IOH and Huawei are committed to joint innovation centered on value and technology, pioneering the deployment of the AUTINOps solution across IOH's network. This initiative elevates technology, processes, and organization through comprehensive intelligent transformation. By applying data governance framework of "Identify-Analyze-Optimize-Retain," along with full-domain DTN and EDNS 2.0. These enable real-time, network-wide visibility, supporting fault management and predictive risk prevention. Through core capabilities such as multi-agent collaboration, dynamic chain-of-thought, and domain knowledge management, the solution achieves an 80% one-hop closure rate for fault-handling and reduces mean time to repair (MTTR) by 15%. In terms of network quality, availability improved from 99.3% to 99.7%, and site traffic loss decreased by 15%.

Simultaneously, both parties redefined the operations model, streamlining the original nine-step manual process into a two-step intelligent closed loop. This transformation facilitated the skill upgrade of over 400 operations personnel and cultivated 65 "digital employees," establishing a new intelligent operations paradigm characterized by "humans supervising/enhancing AI Agents to execute and close tasks."

The solution has been deployed at scale across all IOH network domains, including wireless, microwave, IP, transport, and energy, with annual agent calls exceeding 2 million, supporting communication services across more than 17,000 islands in Indonesia. Furthermore, based on project practices, IOH and Huawei have contributed 15 new standards, protocols, and methodologies to TM Forum, providing reusable practical experience for the digitization operations transformation of global operators.

IOH and Huawei Win "Excellence in AI & Data for business impact" Award

This TM Forum Excellence Award reaffirms Huawei's technical strength and deployment capabilities in intelligent operations. Huawei will continue to explore and practice Agentic Operations together with leading operators like IOH, accelerating the journey towards ANL4 and implementing a new operations paradigm driven by value.