Huawei and China Mobile win TM Forum's 2025 Excellence Award for Autonomous Networks

[Copenhagen, Denmark, June 18, 2025] During DTW 2025, Huawei and China Mobile won the Excellence Award for Autonomous Networks for the End-to-End Autonomous Network Operation Center (Dark NOC) solution. This project focuses on high-value Autonomous Networks scenarios, leveraging telecom foundation model and agents, and has achieved significant achievements in end-to-end automation, quality & revenue enhancement, and efficient operations & maintenance, which has effectively accelerated the advancement of the telecom industry towards level 4.

Huawei and China Mobile win TM Forum's Excellence Award for Autonomous Networks

To achieve the L4 industry goal of "end-to-end automation of NOC operations in high-value scenarios and self-service site operations", Huawei and China Mobile have jointly created the End-to-End Autonomous Network Operation Center (Dark NOC) solution. Focusing on high-value scenarios such as fault handling and customer complaint resolution, the solution leverages telecom foundation model to build two main types of agents: role-based Copilots and scenario-based Agents. This solution was first deployed in Guangdong and Zhejiang provinces, achieving significant results including a 30% improvement in maintenance efficiency and a 30% reduction in average MTTR. Currently, the solution has been commercially deployed across fault management and complaint handling scenarios in China Mobile Guangdong and Zhejiang, covering mobile bearer, wireless, core, and home broadband networks. It is now being promoted to other provincial subsidiaries, empowering operators to serve tens of millions of users.

The successful implementation of the End-to-End Autonomous Network Operations Center (Dark NOC) Solution provides a valuable practical reference for global operators accelerating their journey toward L4. In the future, Huawei and China Mobile will continue to deepen innovation and practical exploration in high-value scenarios, injecting new impetus into the automation and intelligent transformation of the telecoms industry.