Succeed with Quality for a Better Future: Huawei Hosts Its 17th User Group Meeting in Barcelona

[Barcelona, Spain,March 6, 2025] The 17th Huawei User Group Meeting (HUGM) themed Succeed with Quality for a Better Future was held from March 2 to March 5 during MWC Barcelona 2025.

At the conference, Huawei made a summary of its achievements in rectifying 2024's most pressing issues to the Advisory Board (AB) of HUGM. More than 600 carrier customers from around the world participated in domain-specific workshops and exchanges, and discussed how to continuously improve product and service solutions to solve current problems and cope with future challenges.

AB meeting

Enhancing Wireless Network Energy Efficiency and User Experience to Move Towards "0 Bit, 0 Watt, 0 Loss"

In the intelligent world, the demand for a better user experience drives the continuous increase of sites, frequency bands, and bandwidths. Network traffic surges and the average power consumption of sites grows in tandem with demand. Energy saving has become the primary concern of carriers during network construction. To address this, Huawei continuously optimizes its wireless products and services at the equipment, site, and network levels. In addition, Huawei intelligently optimizes complex networks based on user intent. This ensures network KPIs, saves energy, and improves comprehensive energy efficiency by 30%.

Session: Wireless Networks with Optimal Experience and Energy Efficiency

Best Practices of Telco Cloud Native Facilitate Agile, Stable, and Efficient Service Operations

From network function virtualization (NFV) to cloud native, telecom services face challenges in network stability, fast service rollout, and the impact of network changes. Huawei telco cloud implements the industry-first, carrier-grade high stability and O&M solutions by integrating the latest cloud-native technologies and over 30 years of experience. The solutions ensure the advancement and stability of networks, align new IT technologies with service requirements, and support agile, stable, and efficient service operations. They have improved fault demarcation and location efficiency by 30%.

Innovative Home Broadband Experience Evaluation and Optimization Enhance User Experience

Carriers demand continuous improvement in network quality awareness, fast fault location, and proactive O&M. To meet their demands, Huawei's premium home broadband solution incorporates the customer experience index (CEI) assessment capability. This capability enables accurate measurement of user experience, proactive experience assurance, and efficient complaint handling. The enhanced solution significantly improves home broadband user satisfaction, and helps customers reduce the user complaint rate by 60%.

Accurate Evaluation of IP Configuration Changes Helps Carriers Enhance Network O&M Quality

To adequately evaluate the impact of datacom network operations, Huawei has launched an accurate configuration change evaluation solution based on the IP network digital twin. This solution effectively enhances configuration security and reliability, and boosts configuration change evaluation efficiency by 90%.

SmartCare Improves Network NPS and User Satisfaction

Carriers expect visualized user experience management and enhanced complaint handling efficiency. To meet such requirements, the new SmartCare solution leverages the network NPS (N-NPS) user satisfaction perception model and spatiotemporal digital twin to accurately identify potential detractors and passives. The solution also implements the closed-loop management of network performance issues through precise network optimization, effectively reducing the detractor proportion and complaint rate while maintaining a superb service quality.

To turn challenges into opportunities in the intelligent world, we must make proactive and agile responses to challenges. Huawei remains committed to listening to the voices of customers worldwide. By constantly enhancing its product and service quality, Huawei strives to offer solutions that feature the ultimate energy efficiency, simplified architecture, optimal experiences, and intelligent O&M. Huawei's ultimate mission is to help customers achieve business success with quality for a better future.

MWC Barcelona 2025 will be held from March 3 to March 6 in Barcelona, Spain. During the event, Huawei will showcase its latest products and solutions at stand 1H50 in Fira Gran Via Hall 1. In 2025, commercial 5G-Advanced deployment will accelerate, and AI will help carriers reshape business, infrastructure, and O&M. Huawei is actively working with carriers and partners around the world to accelerate the transition towards an intelligent world. For more information, please visit: https://carrier.huawei.com/en/events/mwc2025