OTF2024 | Reshaping Four Operational Strategies to Accelerate All-Intelligent Operations to Invigorate Industry Growth

[Istanbul, Türkiye, November 1, 2024] Huawei's 9th Intelligent Operations Forum (OTF2024) took place in Istanbul Oct 31. Themed "All Intelligent Operations Enable New Growth," the Forum gathered global carriers, vertical industry leaders, and industry partners to discuss the challenges and opportunities faced by carriers in the intelligent era.

Liu Kang, President of Huawei ICT Marketing & Solution Sales, delivered a keynote speech titled "All Intelligent Operations towards the Future" in which he shared that transforming from Telco to Techco in the intelligent era, carriers not only need technology evolution, but also strategy, service, and operations mode transformation. Liu added that the AI era has accelerated the reshaping of monetization mode, user experience, operation and maintenance (O&M) mode, and the digital life entry. Through the collaboration of "AI for Operations" and "Operations for AI", carriers will realize the ultimate multi-modal interaction experience, develop digital intelligence services and enable business close-loop which will accelerate the new era of all intelligent operations.

Liu Kang, President of Huawei ICT Marketing & Solution Sales

Intelligence will be ubiquitous in the next decade, Liu added. Interaction modes will be more diversified. The interaction will be transformed from simple touch to multi-modal interaction with intelligent devices and AI agents. Meanwhile, service modes will become more diversified too. These two changes bring new opportunities and challenges towards reshape intelligent operations.

Furthermore, all intelligent operations mean AI for Operations and Operations for AI, Liu said. Carriers’ operations will be reshaped through intention interaction and intelligent analysis & decision-making. This is AI for Operation. After reshaping operations, carriers can meet the deterministic experience requirements of multi-modal interaction in the AI era. From network-oriented to service-oriented, from "people and platform mode" to "people and agent mode", this is Operations for AI.

Liu Kang emphasized that the operations mode in the intelligent era faces four reshaping. Firstly, reshape the monetization mode from traffic monetization to traffic plus experience monetization. In the future, with convergence of data and user persona, intention identification and intelligent recommendation can stimulate users' potential requirements. Secondly, reshape user experience from best-effort to deterministic experience assurance to meet the ultimate experience requirements of multi-modal interaction in AI era. Thirdly, reshape the O&M mode from traditional people and platform mode to people and agent mode through the large communication model plus network digital twin which brings improvement of operations efficiency and productive. Fourthly, reshape the digital life entry, transforming from communication services provider to digital intelligence life service provider.

"The AI era has arrived. We will actively embrace the new opportunities brought by intelligence and work together to accelerate the era of all intelligent operations," Liu stated