Operations Transformation Forum 2022

The new digitalization wave is approaching, calling for generational upgrades in multiple domains. Let’s work together to co-build industry standards, accelerate transformation practices and capture the new wave. Huawei Services strategy is to deliver warmth and professional services by bringing intelligent capabilities in every service process. ——Bill Tang, President, Global Technical Service, Huawei

The next wave of industry transformation is underway, and it will be the most disruptive yet. In this wave, zero-touch operations are critical to delivering the right experience at the right speed, cost and simplicity. It is time to make zero-touch operations a reality! ——Nik Willetts, CEO, TM Forum

Autonomous Networks fully utilize automation and intelligence to facilitate five 5G leadership practices: premium 5G, agile 5G, elastic 5G, intelligent 5G and green 5G. ——Zheng Jie, Director, China Mobile Group Chairman & CEO, China Mobile Zhejiang

GSMA Intelligence research shows the primary goal of a network transformation strategy is to improve customer experience (37%) or to genarate new revenues (36%). Accurate data can enable new services, drive marketing success, and increase revenus. ——Henry Calvert, Head of Networks, GSMA

A fully fledged Financial Services Provider - Payment, Financial Services and Digital Solutions, Giving access to the broadest ecosystem of seamlessly connected partners. ——Sitoyo Lopokoiyit, CEO, M-PESA

Carriers are investing in next generation OSS/BSS platforms with closed-loop control to effectively manage a surge of network data that is highly complex and of varying formats. To improve operational efficiency and gain actionable insights on network performance, carriers must automate the entire life cycle of services, with a real-time view of the network, to intelligently manage and reserve resources at the optimal location to guarantee service levels. ——Ahmad Latif Ali, Associate Vice President, European Telecommunications Insights, IDC

Four key areas becoming essential for 2022 and beyond, cloudification, B2B services, enhanced connectivity and sustainability. Autonomy playing a central role in advancing key transformation focus areas. ——Martin Creaner, Independent Consultant & Author of Transforming the Telco

DBS did not only digitally transformed the bank but revolutionised their industry. They drove digital to the core, became customer obsessed and created a start-up culture to be the world's best bank four years in a row. ——Robin Speculand, Global Pioneer and Specialist in Strategy & Digital Implementation, Bridges Business Consultancy Int

From Niche to Massive MVNO while Keeping NPS Leadership through 3 Key Elements: República Móvil exemplary integration; More universal, happy and fresh brand, boosted by customer satisfaction; Multichannel strategy (digital + retail). ——Enrique de Porres, CEO, Simyo Spain

Leading in 5G is the most efficient way to cope with expected mobile data growth while leading in customer experience. ——Josep Maria Rabés, Orange Spain Network Deployment Director

The introduction of 5G has given us a digital network foundation to solve the horizontal transportation automation challenges facing ports around the world. Without 5G, large-scale deployment of unmanned container trucks would be impossible. ——Li Yubin, Deputy General Manager, China Merchants Port Group Co., Ltd.

To Unleash the Power of Digital Operations Transformation, Huawei has introduced theB.O.X. code for the future Digiverse Journey and Best Practices. The B.O.X. code covers Agile Business, Intelligent O&M, Ultimate Experience and Smart Operations. ——Jacky Zhou, Vice President, Marketing and Solution, Huawei