Due to the pandemic, are there any special attendance requirements for HUAWEI CONNECT 2020?

The Joint Prevention and Control Mechanism of the State Council and the Guidelines for the Prevention and Control of COVID-19 in Shanghai's Convention and Exhibition Industry require that:

1. Participants must register with their real name and ID.

2. Participants must present their ID to enter the venue, and facial recognition will be used to confirm their identity. They must carry their ID with them throughout the event.

3. Participants who have visited a medium- or high-risk area within 14 days prior to attendance will be denied entry.

4. Participants must present a green travel pass issued through the State Council mini program to enter the venue. Please add the mini program ("国务院客户端") on WeChat or Alipay before attending the event.

5. Participants must wear a mask, present a green health code (Sui Shen Ma), and take a temperature check when entering the venue. Participants whose temperature exceeds 37.2 ℃ will be denied entry.

6. Participants who violate any national or local pandemic control regulations will bear all legal responsibilities and related losses.

When and where will HUAWEI CONNECT 2020 take place?

• September 23–26, 2020 at the Shanghai Expo Center (SEC)
• This year, keynote speeches, summits, sessions, etc., will also be broadcast live. We will also have online interactions, such as exhibitions, for an excellent experience both online and offline.

Where can I find the event agenda?

• The official HUAWEI CONNECT 2020 website
• Huawei Events app (will go live in September)

Inquires

• Event sponsors: huaweiconnect_sponsors@huawei.com
• Other inquiries: huaweiconnect_inquiry@huawei.com
• For hotels, flights, and inquiries about the IT system, please contact: 0755-28565555

Q: What types of passes are available for HUAWEI CONNECT 2020?

A: All passes are single-day passes. Early-bird prices are available up to and including Aug 31. You can visit the pass purchase website for more details: https://app.events.huawei.com/ticketMinisite/index. Passes are available for sale up to Sep 26, but they may sell out earlier. You are advised to buy a pass as early as possible.

Q: Why do I need to register on the official website and provide my ID or passport number?

A: According to requirements of the Joint Prevention and Control Mechanism of the State Council and the Guidelines for the Prevention and Control of COVID-19 in Shanghai's Convention and Exhibition Industry, all attendees must register with a valid ID. Please register with a valid ID and make sure to enter it correctly. You will need to present your ID to enter the venue, and facial checks will be performed to confirm you are the owner of the ID. You may be unable to enter the venue if you do not own the ID you present or if it does not match the one you registered with.

Q: How can I buy a pass if I am not from the mainland of China?

A: You can buy passes with your Mainland Travel Permit for Hong Kong and Macao Residents/Taiwan Residents or passport information on the pass purchase website: https://app.events.huawei.com/ticketMinisite/index.

Q: Where can I check my pass order after buying a pass?

A: Sign in to the pass purchase website and go to My Order: http://app.events.huawei.com/ticketMinisite/myOrder.

Q: How can I get an invoice after buying a pass?

A: When submitting an order, select Receipts and Invoices. If you forget to request an invoice when submitting your order, sign in to the pass purchase website and select Request Invoice in My Order: http://app.events.huawei.com/ticketMinisite/myOrder.

Q: Can I cancel my pass order? Do I need to pay a cancellation fee?

A: If you cancel your order before midnight (24:00 Beijing Time) on Aug 31, 2020, Huawei will refund the full payment. If you cancel your order after midnight (24:00 Beijing Time) on Aug 31, 2020, a handling fee (15% of the purchase price) will be deducted, and the remainder will be refunded. If you do not cancel your order before midnight (24:00 Beijing Time) on Sep 12, Huawei will not provide a refund, regardless of your reason for cancellation. You will need to send an order cancellation request to huaweiconnect_inquiry@huawei.com, and provide a screenshot of your bank account payment, the email address you used to buy the pass, and the detailed information of the pass you wish to cancel. Huawei is not responsible for any losses caused by your order cancellation to you or any third party.

Q: Can I modify my phone number if I entered it incorrectly during registration?

A: Sorry, you cannot modify your phone number after registration.

Q: Must I provide my ID number? What can I do if I entered it incorrectly during registration?

A: According to requirements of the Joint Prevention and Control Mechanism of the State Council and the Guidelines for the Prevention and Control of COVID-19 in Shanghai's Convention and Exhibition Industry, you must provide an accurate valid ID number (ID card, passport, Mainland Travel Permit for Hong Kong and Macao Residents, or Mainland Travel Permit for Taiwan Residents) during registration according to laws and regulations and governmental requirements for pandemic control. In principle, the ID number you registered with cannot be modified. For any questions, please consult us at huaweiconnect_inquiry@huawei.com.

Q: Can I buy a pass offline?

A: No. Passes to HUAWEI CONNECT 2020 are only available online through the pass purchase website: https://app.events.huawei.com/ticketMinisite/index.

Q: What are early-bird prices?

A: Early-bird prices are discounted prices for passes to HUAWEI CONNECT 2020. You can enjoy an early-bird price if you buy a pass before Aug 31.

Q: Are there group discounts?

A: Sorry, there are no group discounts for passes to HUAWEI CONNECT 2020.

Q: What is the cut-off date for requesting an invoice?

A: You can request an invoice no later than 60 days after the end of HUAWEI CONNECT 2020. No invoice will be issued after the required period.

Q: How can I check my confirmation code after buying a pass?

A: Sign in to the official website, select Ticket Center, and check your confirmation code in My QR Code.

Q: Is there a minimum age for attendees?

A: Yes. It is not recommended for children under the age of 18 to attend the event. If you are a university student and you are under the age of 18, please consult us at huaweiconnect_inquiry@huawei.com.

Q: Where can I pick up the gift included with my pass?

A: You will need to sign in to get your event badge, and then present your badge to pick up the souvenir/developer gift included with your pass. There will be signs to direct you to a designated zone to pick up your gift, which can only be collected onsite and cannot be mailed to you.

Q: If I bought a pass but am unable to attend the event, can I still receive my gift?

A: Sorry, you will not be able to receive the gift if you bought a pass but are unable to attend the event.

Q: If my badge is lost, can I get another one to replace it?

A: Sorry, the badge cannot be replaced. Please take care not to lose it.

Q: Can I modify the attendance day of my pass?

A: No. You can only attend the event on the day specified in your pass. If you need to attend the event on another day, please buy another pass accordingly.

Q: If I bought passes for different days, can I pick up the gifts all at once?

A: No. You can only pick up the gift for that day after you sign in onsite.