Driven by a need for greater agility, coupled with defense against potential disruptive new entrants, digitization has become a core strategy for many industries. Digitization helps industries to reconstruct their service model and enable operations methodologies to become more agile and efficient. The telecom industry has played a key role in enabling industries to digitalize, yet often, telecom operators themselves have not maximized the benefit of digitalization and are “leaving money on the table”. As a consequence, telecom operators are vulnerable to disruptive new entrants with fully digitized business models.
In this whitepaper, we are emphasizing the need to digitally transform the core business process of telecom operators, namely: 1) producing and 2) monetizing products and services, as referenced by the Enhanced Telecom Operations Map (eTOM) business process framework. Adopting eTOM concepts enables a consistent globally recognized approach from which to compare and contrast the status of digital transformation among telecom operators. Download the white paper to find out more!