Huawei Successfully Launches CEM Elite Club in London
[Shenzhen, China, Jan 29, 2016] Huawei successfully launched the fourth CEM Elite Club as the main sponsor at IQPC CEM in Telecoms Global Summit 2016 in Park Plaza Victoria in London on January 25th.
A lively discussion at CEM Elite Club in London.
IQPC CEM in Telecoms Global summit is the world’s premier meeting place for CEM in the telecoms community, attended by C-level executives from operators across the global. The conference offers a chance to share experiences and gain the skills and insights needed to break down cross-functional silos and deliver a seamless experience for customers.
The CEM Elite Club as a recent initiative by Huawei. It is a cross-industry event to engage operators as well as ecosystem partners to exchange views and share experience across all aspects of the customer experience management. In cooperation with IQPC, this event was the first CEM Elite Club in the Western Europe region. It attracted in excess of 30 C-level executives from operators, industry partners and scholars from Europe, the Middle East and Latin America to discuss CEM strategies and share their experience in providing the best possible Customer Experience to their customers.
The London CEM Elite Club event was moderated by Magnus Odelius, Services Marketing director from Huawei Western Europe. In his opening address he introduced the CEM Elite Club Vision and Mission of leveraging cross industry resources, stakeholders and ecosystem partners to continuously improve the tools, capabilities and underlying enterprise architecture, thus enabling Telco service providers to deliver a faultless, increasingly digital customer experience.
The event was delivered using the CEM Elite Club’s traditional investment challenge format with three presenters from TDC, Bakcell and Huawei discussing their requirements, pain points and investment strategy in the CEM domain. All three CEM investment proposals were very well received with the presenters showing deep insight into CEM.