Building a National ICT Foundation for People-Centric Services

Mr. KOH HONG ENG, Global Chief Public Services Industry Scientist, is here to talk about how to build a national ICT foundation to fully utilize data value and provide people-centric government services. The key factors for a successful digital transformation are: Vision & Leadership, Governance & Structure, and a good local technology ecosystem. Moreover, data is a new type of "crude oil". We need to extract the value of data to make government services proactive, personalized, and people-centric. Governments shall perform centralized operations and management of Intelligent Interaction, Intelligent Connectivity, and Intelligent Hub to eliminate infrastructure silos and become truly people-centric.