Operation Services the Nexus of Telco Digital Transformation According to ITO White Paper

[Shenzhen, China, September 27, 2017] Operational services have become a major factor in the journey to achieve digital transformation, and a recently released IDC white paper entitled, ‘Operations as the Nexus of Telco Digital Transformation’ has illustrated this. In creating the white paper, IDC worked with Huawei to provide insights into how IT is driving digital transformation to become more central to every CSP operation. IT enables the creation of new agile capabilities, delivering innovative services rapidly and redefining the entire operational environment way of working as it automates workflows, orchestrates processes and defines performance.

This paper introduces three key dimensions: business, technical and operations to address how digital transformation is operational transformation. Based on research and multiple CSP interviews throughout several regions, the white paper explains the critical factors, business transformation practices and operational concerns across these three areas towards achieving the objective of digital transformation. It illustrates how IT and CT operations are becoming Software-Defined, with software driving real-time adjustments in a unified manner, including the best customer experience and journey.

Andy Hicks, IDC Research Director on Telecommunications and Networking and also the author of the white paper, said that with this white paper project he found that each carrier had a different set of projects that it considers transformational. Behind that diversity, though, most CSPs are aiming to fundamentally realign how they use their ecosystem to get more personalized services to the customer more quickly. Operations departments are at the center of this effort. They assure all those service experiences, and have the data on how customers are using them. They have thus increasingly added a business perspective to the technical perspective they've always had.

The white paper also explains how a single strategic partner could lead and guide CSPs to achieve DX across business, technology, and operations, navigating through many factors that can be incorporated into a single transformation plan and executed without major disruptions to the CAPEX and OPEX budgets.

In the paper, Huawei provides a point of view explaining their comprehensive engagement model that works in partnership with CSPs to help deliver the full suite of transformation services required for IT Operation Transformation. IDC concludes the white paper with a description of the challenges and opportunities for CSPs and Huawei in support of digital transformation across the ICT landscape.

The whitepaper can be downloaded from this link: PDF,591KB