The operation support system (OSS) has played a significant role during the robust development of the telecom industry. It has proved invaluable in a number of aspects including customer services, service provision, service guarantees, forecasting, planning, charging, and accounting. What, then, is the OSS's development direction?
What measures should be taken to avoid being downgraded to pipe providers and to tackle the challenges posed by increased customer retention costs, and decreased profitability?China Telecom is transforming to an integrated information service provider and has inspired many other operators by launching the Best Tone service.
With over 36 million subscribers, China Mobile Shandong was ranked the nation's No. 2 regional operator in 2007 by the customer base and profitability. This achievement is attributed to the company's business and operation support system (BOSS).