You have not logged in or are not authorized£¡
Customer Experience Management has become a hot topic amongst Communication Service Providers nowadays. With the increased adoption of Smartphone and exponential growth in data services traffic, operators need to not only focus on traditional network KPIs but also cope with challenges of providing better quality and assurance for E2E services spanning across the entire customer lifecycle. HUAWEI SmartCare® CEM adopts holistic approach in offering multiple solutions for Customer Experience Management to operators based on overall understanding of the network, such as Network & Service Quality Improvement Solution, User Centric Service Operations Solution and Customer Experience Consulting. In collaboration with TM Forum, Huawei has developed Customer Experience Metrics and global best practices for Service Operations Centre. Huawei is devoted to assist the operators in achieving business excellence.