Based on TM Forum Frameworx standard and SOA integration framework, we provide an end-to-end, out-of-the-box and best-of-suite solution, NGBSS, which can support operators to increase revenue and profit, improve operation efficiency, customer experience, and achieve sustainable business success.

The CRM solution is founded on best practices and guided by the criteria of TMF eTOM. It integrates BI, IPCC and other relevant IT/CT components to provide an end-to-end solution based on the 360-degree customer information view. This enables operators to better manage customers and products, improve understanding of customer behavior and customer value, and enhance customer service and loyalty.

Besides a flexible and efficient business support system, operators need to improve network resources efficiency and provide products that cater to customer requirements in order to improve customer satisfaction and increase revenue. Huawei NGRM can help.

Huawei BSS Managed Service Solution encompasses end-to-end ITO, BPO and transformation service offerings tailored to meet telecom operators’ requirements. We provide “packaged” one-stop managed services to address telecom operators’ key outsourcing demands.