Operations Transformation

Managed Services for Operations Transformation
Jim Hodges, Senior Analyst from Heavy Reading and Henry AuYueng, Director, Global Managed Services Delivery & Operations from Huawei shared their views on the influences of Managed Services with the current technology and business dynamics such as smart phones, big data, SDN/NFV and how Managed Services Providers can help operators to transform their operations to embrace these changes.

Why Operations Transformation?

Smart phones and tablets have revolutionized the industry, driving massive data growth and the rapid development of Mobile Broadband (MBB) networks. End users behavior has been fundamentally changed because of the explosive use of application-based services. This has had a major impact on operations with the focus shifting from network centric to service centric, resulting in operations playing a broader role.

The fast development of ICT industry and full services has created the need for ICT converged operations and Mobile & Fixed converged operations. At the same time operators are facing operational challenges with emerging technology such as SDN/NFV/Big Data.

While Mobile Broadband data traffic is growing exponentially, operator margins are being eroded by the many substitution services provided by OTT and other service providers. The resulting decline in revenues means that operators need to bring greater value and find ways to monetize them by transforming their operations from cost reduction to value creation.

Given this background, operators are planning to transform their operations to respond to the fast changing Telco market.

Challenges of Operations Transformation

When it comes to transforming operations, Operators face a number of challenges:

  • Network complexity through technology evolution.
  • Disparate processes across operations function areas.
  • Lack of tools & automation.
  • Difficulties in managing cultural issues.
  • Silo operations and complex organization.
  • Poor visibility and security issues.
  • KPI assurance and improving the service quality.
  • The competence and readiness for the new technology such as LTE, 5G, NFV, SDN, etc.

The Right Partner

Operations Transformation is not easy and the operators need to consider the complexity of managing all aspects of transformation. Hence selecting a right partner helps operators to overcome these challenges and take the first step to transform their operations with industry and global best practices on the road to operational excellence.

Operators want a partner with compatible culture and shared values which will help them align their key objectives to a specific set of goals and outcomes. The partner has to demonstrate good understanding of the industry and the key issues facing operators and brings industry and global best practices, together with economies of scale. The partner should be fully committed to standards by successfully adopting and deploying standards based processes and practices.

Finally they must also be at the forefront of the industry in supporting new technologies such as SDN/NFV/5G etc.

Huawei’s Transformation Methodology

Based on our global experience of managing over 120 networks, Huawei has developed a 3 phase methodology to help our customers transform their operations.

The first phase is all about understanding the operator’s current situation and their key business objectives, designing transformation programs and matching Huawei’s solutions and services that are aligned to their business needs. Then we develop an operating map that shows what operations functions are in scope and how to integrate the different operations functions, by aligning the processes, roles and responsibilities, governance and system capability. Finally a continuous improvement program developed by our MAI team, a unique differentiator for Huawei ensuring that we improve the operations step by step.

Based on the operations model, Huawei has the experience to bring best practices in various areas such as Centralization, ICT operation, FMC operation, service centric operation etc, helping operators to realize the operations transformation.

Centralization: Off-shoring and centralized operations through consolidation of NOC and field operations enable the implementation of standardized processes and GNOC/OSS HUB.

ICT Operation: Through standardized processes, unified OSS platform and aligned organization across all functions allow seamless integration of IT and Network to realize E2E service quality management.

FMC Operation: Key areas of convergence are NOC, FM, NPM, Enterprise assurance etc, to improve the mobile and fixed network operational efficiency and support full service.

Service Centric Operation: With the operational platform and processes(SOC, Service Operation Center),based on the PSPU management and SOC+NOC synergy, realize the E2E service problem loop management and evolve the operations from network centric to service centric.

Huawei’ Managed Services Solutions

Our Managed Services Solutions are aligned to operator’s business needs and transform their operations through standardization, automation and convergence. Huawei’s Managed Services Solutions include:

  • Managed Planning & Engineering.
  • Managed Network Operations.
  • Managed IT Operations.
  • Managed Service Operations.
  • Managed Business Support.

Huawei is committed to be the strategic partner of choice for operators by working with them to develop the right Managed Services Solution to help them achieve their Key Business Objectives.

Huawei’s Unique Value

  • Operations Model and Transformation Methodology aligned to Key Business Objectives.
  • Global vision and Managed Services Unified Platform (MSUP).
  • MAI team and industry best practice.
  • E2E converged operations solutions including FMC/ICT operations.
  • Innovation and capability in developing new technologies.

Related Success Story

Telenor chose Huawei over its more prestigious (closer) rivals to carry out a complete swap of its home market network. Despite a large number of personnel and external difficulties, this swap was completed seven weeks ahead of schedule. Learn how.
In 2009, Huawei provided Managed Services to Aircel, using Huawei's centralized Network Operation Center (NOC). With this, Aircel was able to make its presence felt in greenfield circles and became a major pan-Indian mobile service provider.

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