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OTF2024

Operations Transformation Forum

All Intelligent Operations Enable New Growth
October 31 to November 1
Halic Congress Center, Istanbul
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Points

Richard Liu
President, ICT Marketing & Solution Sales, Huawei
From Telco to Techco is not only technology evolution, but also reshaping operators' monetization mode, user experience, O&M mode and digital life entry.
AI for Operations and Operations for AI will meet the requirements of the AI era for the ultimate multi-modal interaction experience, accelerate digital intelligence services development and enable business close-loop.

All Intelligent Operations towards the Future

Tim Banham
CCO, TM Forum
From the digital to the intelligent era, global operators are facing the challenges of slowing traffic management growth, increased costs of acquiring new users, and increasingly higher demand for new business experiences and services.
Intelligence brings new opportunities and a new opening for operators to regain ownership of the user experience and reshape the operations model. Operators are building capabilities such as converged data bases, large & small model collaboration and agile business processes to achieve comprehensive intelligent upgrades. To deliver this we need co-innovation between equipment providers and partners to realize the true value of intelligent advancement.

Co-create New Operations Mode, Seize New Intelligent Opportunities

Prof. Dr. Vehbi Çağrı Güngör
CTO of Turkcell
Turkcell adheres to the diversified business strategy, from digital business, digital ToB solution to digital finance, with intelligent capabilities, it can quickly adapt to market needs and timely adjust its strategy, build a leading digital service provider in Türkiye and the world in the future.

Lead New Digital Services Innovation, Build the New Entry of Intelligent Era

Lasha Tabidze
Group Digital Operations & Performance Officer, VEON
VEON's DO1440 strategic vision is to provide customers with digital services every minute of the day, providing customers with better digital service experience in fields such as finance, health, entertainment, B2B, and super apps.
This year, DO1440 upgraded to DO1440+AI1440. AI is fully introduced into VEON's services and operations. Through Converged Data and AI operation, users are provided with better network experience, maximize network value, and develop 4G users through real-time precision marketing. Proactively manage diversified digital service experience and accelerate digital service revenue growth.
Future cooperation with industry partners in the AI field will accelerate the implementation of DO1440+AI1440 strategies.

Accelerate the DO1440 Strategy to Unleash the Value of Converged Data + AI

Nicolas Levi
CEO, du Pay UAE
In order to realize the UAE's vision of a cashless society by 2031, du launched its mobile payment du Pay business in April 2024 and create a plan from financial inclusion to digital entry. The initial focus is on international remittances, reaching 100% inclusive finance, and creating a digital lifestyle portal covering all user groups in the future.
Initial user growth has exceeded our expectations and we have seen very high market acceptance of du Pay. I believe du Pay will bring more digital growth in the future.

From Inclusive Finance to Digital Life, Empowering the UAE's Digital Economy

Mohamad Kiwan
Group Digital Operations Officer, MTN
We are implementing Ambition 2025 through our PACE strategy, P stands for Platforms, Ecosystems & Services, A stands for Agile operating model, C stands for Connectivity & monetization of infrastructure, and E stands for Experience: Second to None.
The goal of PACE's strategy is to create NPS's leading network that will drive new growth through new experiences and new operations. For example, CEI+ based NPS Leadership network enables business leadership in Ghana and NNPS continues to grow; with NOC and SOC working together to create an experience second to none in Nigeria.

Build NPS-leading Network to Enable New Growth

Medhat ElHusseiny
CTIO, Ooredoo Algeria
Ooredoo Algeria has developed robust digital infrastructure, operations, and service platforms designed to achieve business agility and support sustainable growth. Through the use of intelligent data troubleshooting, we are optimizing efficiency and enhancing the customer experience by fostering seamless, cross-domain collaboration across our NOC, SOC, and NPM.
Our focus on transforming customer experience and driving revenue growth is reinforced by the integration of SOC digital intelligence and xCare solutions. Moving forward, we are committed to expanding our service offerings with innovative solutions, including Mobily Money, ToB, and Cloud services, to create new opportunities for revenue growth.

NOC-SOC Collaboration Empowered Value-driven Intelligent Operations

WHY ATTEND OTF2024

Partner with global carriers to develop all intelligent operations, create new business entries,
reshape experience, and unleash new value along the business value stream in the AI era.

How to leverage AI to develop diversified digital services and seize new opportunities of the new super business entries

How to maximize the benefits of convergent data and AI, and transform from ‘traffic’ monetization to ‘traffic + experience’ monetization

How to upgrade operators’ modes along the user journey to improve both efficiency and productivity

  • Strong lineup of industry leaders,

    pioneering the intelligent future

    600+ carriers and industry partners

    Exploring the carrier operations strategies, practices, and new growth opportunities

    Unveiling all intelligent Agent and Copilot

    Gain new engines for growth!

  • Direct interaction with executives:

    exchange ideas about intelligence

    In-depth analysis of intelligent operations best practices and future-oriented innovative directions by 50+ carrier executives and industry partners

    Discussions on how to upgrade existing digital services and operations modes, supporting improvement in revenue from new services, user experience, and efficiency

    Gather the ideas of great minds!

  • Sharing of best practices,

    guiding practices in intelligence

    10+ best practice and scenario-based business innovation achievements showcases

    Exploring new growth space based on the business value stream and R.A.C.I.N.G theme through regional Digital Transformation Innovation Contest.

    Harness replicable success paths!

Agenda

*Updating

10/30

DAY0

10/31

DAY1

11/01

DAY2

*Updating
Time (UTC+3)
Keynote
Speaker
Global Best Practices Salon of All Intelligent Operations
16:15-18:00
16:15-17:15
Intelligent Operations Innovation Achievements with GenAI
HKT, Hong Kong, China
17:15-18:00
Turn on Intelligent Optimization Engine, Improve User Satisfaction
AIS, Thailand
Time (UTC+3)
Keynote
Speaker

Global Best Practices Salon of All Intelligent Operations
10:30-12:30

KEYNOTE AGENDA
14:30-16:30

10:30-11:30
Differentiated OTT Service Experience, Stimulating Traffic Growth
Omantel, Oman
11:30-12:30
Roads to be a Money Maker
Vodafone, Türkiye
14:30-14:45
All Intelligent Operations towards the Future
Richard Liu
President, ICT Marketing & Solution Sales, Huawei
14:45-15:00
Co-create New Operations Mode, Seize New Intelligent Opportunities
Tim Banham
CCO, TM Forum
15:00-15:15
Lead New Digital Services Innovation, Build the New Entry of Intelligent Era
Prof. Dr. Vehbi Çağrı Güngör
CTO of Turkcell
15:15-15:30
Accelerate the DO1440 Strategy to Unleash the Value of Converged Data + AI
Lasha Tabidze
Group Digital Operations & Performance Officer, VEON
15:30-15:45
From Inclusive Finance to Digital Life, Empowering the UAE's Digital Economy
Nicolas Levi
CEO, du Pay UAE
15:45-16:00
Build NPS-leading Network to Enable New Growth
Mohamad Kiwan
Group Digital Operations Officer, MTN
16:00-16:15
NOC-SOC Collaboration Empowered Value-driven Intelligent Operations
Medhat ElHusseiny
CTIO, Ooredoo Algeria
16:15-16:30
Joint Launch Ceremony of Intelligent Operations Agents
Time (UTC+3)
Keynote
Speaker

OTF Executive Roundtable
10:00-12:30

ME&CA Digital Transformation Innovation Contest
14:00-16:00

10:00-10:10
Welcome Speech
Huawei
10:10-10:25
Recap: Joint Innovation Progress & Achievements
TM Forum
10:25-10:35
Live Poll
10:35-10:45
Carriers‘ Practice Sharing
Carrier
10:45-10:55
M-PESA, a Fully Fledged Financial Services Super App
Carrier
10:55-11:25
Live Poll & Open Discussion & Summary
11:25-11:35
Telco AI driving customer experience and monetization
Omdia
11:35-11:45
Empowering Business with Digital O&M Transformation
Carrier
11:45-12:15
Live Poll & Open Discussion & Summary
12:15-12:20
Finale: Choose Your Joint Innovation Team
14:00-14:10
Opening Speech: From Telco to Techco, Explore Digital Transformation
Huawei
14:10-14:20
Embrace WISDOM Digital Transformation, Accelerate to be a Techco
Carrier
14:20-14:30
EVOLVE:A Framework to Enable Techco. Journey
Carrier
14:30-15:00
Middle East & Central Asia Case Sharing & Showcase Release Ceremony
TM Forum & Carrier
15:00-15:45
Awards Ceremony
15:45-16:00
Closing Speech
Huawei

Speakers

Richard Liu
President, ICT Marketing & Solution Sales, Huawei
Tim Banham
CCO, TM Forum
Prof. Dr. Vehbi Çağrı Güngör
CTO of Turkcell
Lasha Tabidze
Group Digital Operations & Performance Officer, VEON
Nicolas Levi
CEO, du Pay UAE
Mohamad Kiwan
Group Digital Operations Officer, MTN
Medhat ElHusseiny
CTIO, Ooredoo Algeria

Global Best Practices and Joint Innovation

Global best practices and business achievements of digital and intelligent operations and maintenance,
and face-to-face communication and immersive experience. Toward all intelligent operations and maintenance.

News

IOH delivers total experience excellence through autonomous transformation
Learn More
China Unicom uses large language models to transform experience
Learn More
China Mobile scales new heights with intelligent command and dispatch center
Learn More
Telecom Argentina powers transformation by focusing on customer experience
Learn More
Safaricom's full stack transformation drives customer experience
Learn More
Jazz transforms from telco to digital lifestyle company

Learn More
AIS Thailand transforms from telco to “Cognitive Tech-Co”

Learn More
China Unicom Global supports enterprises in AI era with intelligent cloud data center
Learn More

Location

  • Venue

    Halic Congress Center

    Address

    Sutluce Mah. Karaagac Cad.
    No.19 34445 – Beyoğlu - Istanbul / Türkiye

  • Venue(OTF Executive Roundtable)

    Çırağan Palace Kempinski

    Address

    Çırağan Cd.
    No:32 34349 – Beşiktaş - İstanbul / Türkiye