HUAWEI Facts

We were pressed for standards so high, even the air had to improve.

Mr Fukuda, a Japanese certification officer from a client telecom operator, looked like a Japanese manga detective. Tall, capable, with a neat haircut, he always brought ‘4 weapons of mass inspection’ with him to our Chinese factories: magnifying glass, flashlight, camera and white gloves.
What is the meaning of staff uniform styles and colors? Are there manuals for operating processes? Are these manuals printed or in digital formats? Mr Fukuda was extremely fastidious with his inspections.
With 93 violations in our first inspection, Mr Fukuda failed us. His expectations seemed exceedingly high, despite that we had passed all British Telecom’s ISO certifications. We thought he was nitpicking.
In following months, we decided to aim as high as he expected us to be, making quality improvements in employee training, production lines, equipment and site management.

Even details such as air had to be modified, because soldering circuit boards in a nitrogen environment improved the purity of the weld. We have had nitrogen air pipes installed in all production lines since.
6 months later, Mr Fukuda returned for another inspection and scored us at 80 points. He said, "I have checked another supplier for decades. The most they’ve gotten is 70 points." For us, it wasn’t just relief. It was a feather in our cap.
Getting certified for specific quality standards is key to our business in many parts of the world, and Japanese standards are known to be amongst the world’s most demanding. Our belief in being customer centric means we adhere to every expectation – no matter how small. The use of nitrogen gas to improve our welds is just one example of how far we’ll go to improve standards. We’re always willing to learn from our mistakes to deliver the highest-quality product or service possible to our customers.