On June 25th and 26th, 2018, the 10th Huawei User Group Meeting (HUGM) will be held in Xi’an, China. Over the past ten years, since the very first HUGM in Amsterdam, Netherland in 2009, Huawei has worked together with the customers to create and complete 52 Top N Issue projects, closed-loop manage 956 signed issues raised during the event. With the support and guidance from our customer Advisory Board, we have succeeded in creating value for our customers through HUGM.

During HUGM 2018, Huawei will report the results of the 2017 Top Issue Improvement Programs, and continue listening to the customers’ voices to identify the 2018 Top Issues. Speakers from many of the global operators are being invited to share their experiences and viewpoints on future network planning, deployment and operations, as well as how to improve efficiency and quality of existing network with new technology.

Please join us and looking forward to seeing you in shaping the future together!


Problem identification and constant improvement to enable customer success is the very nature of the Huawei User Group Meeting

Teaser Video of Huawei User Group Meeing 2018


  • 25  JUNE
  • 26  JUNE

  • 9:00-9:15

    Welcome Speech:Shaping the Future Together

    Ryan Ding Executive Director, CEO of the Carrier BG, Huawei
  • 9:15-9:35
    5G Accelerating Network Operation Transformation
    Wang Ye Director of Operations Support System, China Mobile
  • 9:35-9:55
    LG Uplus 5G Transport Network Strategy and Understanding
    Jaehwan Jin Director of 5G Transport Network, LG Uplus
  • 9:55-10:15
    Automation is a Mandatory Capability of Future Networks
    Dr. Geert Solvie Vice President, Packet Core and Voice Engineering, Deutsche Telekom AG
  • 10:15-10:35
    Coffee Break
  • 10:35-10:55
    Enabling the Digital Economy- Network Modernization as Foundation
    Hugo Van Zyl Openserve CTSO,Telkom
  • 10:55-11:15
    Implementing Digital Operations through Innovations in Analytics and AI
    Carlo Filangieri Executive Vice President, Wholesale Infrastructure & Operations, TIM
  • 11:15-11:50
    Embrace a Fully Connected World Powered by AI
    Patrick Zhang President of Marketing & Solutions, Huawei Products & Solutions
  • 11:50-14:00
    2017 Top Issues Improvement Showcase Visit & Lunch
  • 14:00-15:00
    2017 Top Issues Feedback
    Tang Xinhong Chief Quality & Operating Officer, Products & Solutions, Huawei
  • 15:00-15:15
    2017 Top Issues Improvement Voting
    Allan Kock Chairman of HUGM Advisory Board, Director of RAN Development, Mobility Service, Telia Company
  • 15:15-15:30
    Coffee Break
  • 15:30-18:30
    2018 Top Issues Group Discussion
  • 19:00-21:00
    Gala Dinner
  • 9:00-9:20
    Agile Operations and Value-oriented Network Construction
    Wang Rui Deputy General Manager of Operation & Maintenance Department, China Unicom
  • 9:20-9:40
    Smart Transformation for Network Operations
    Kim Hoon Senior Vice President, Network Smart Transformation, LG Uplus
  • 9:40-10:00
    Digital Transformation and Business Innovation
    Scott Berry Director of Mobility Core, BT/EE
  • 10:00-10:20
    Automation & Intelligence in Network Operations
    Asit Tandon Vice President Operations, Hutchison 3 Indonesia
  • 10:20-10:40
    Premium Home Broadband, Exploring New Scale & Value Growth
    Su Dong Deputy General Manager, Business Support Center, China Mobile Shaanxi
  • 10:40-11:00
    2018 Top Issues Kick-off
    Dr. Leroy G. Blimegger Jr. Vice President, Global Technical Services, Huawei
  • 11:00-12:00
    2018 Top Issues Deep Dive
  • 12:00-13:30
    Showcase Visit & Lunch
  • 13:30-14:00
    Transportation to Huawei Xi΄an R&D Center
  • 14:00-16:00
    Mindshare Forums
  • 16:30-18:30
    Experience Tours
  • 19:30-22:00
    HUGM Advisory Board Post-Conference Meeting



Put Your Voice into Action through 5 Top-Industry Mindshare Topics

As an Integral part of Huawei UGM, and by utilizing customer inputs and UGM Advisory Board suggestions, Huawei planned five mindshare workshop during day 2 of the event. They will all be conducted simultaneously and last for 2 hours. As a valued customer, you can choose one mindshare to participate based on your area of ...

As an Integral part of Huawei UGM, and by utilizing customer inputs and UGM Advisory Board suggestions, Huawei planned five mindshare workshop during day 2 of the event. They will all be conducted simultaneously and last for 2 hours. As a valued customer, you can choose one mindshare to participate based on your area of responsibility and your interest. Mindshare is an interactive discussion about a pre-determined topic for you to post your opinion and requests. It will be attended by relevant Huawei leaders as well as industry experts. To optimize the value of the mindshare to all guests and to Huawei, below is a brief description of each mindshare with some discussion points so that you can prepare your insights, requests or questions in advance.
Mindshare 1 | Unlocking Consumer Mobility Business


Time:Jun. 26, 14:00-16:00

1. Maximizing Network Investment Efficiency

2. Energizing Consumer Mobile Broadband Demand



Embark on an In-depth Journey Through 9 Selective Experiences
  • Operations Transformation Journey
    Huawei Global Technical Support Center
    NFV Open Lab
    ICT Operation Open Lab
  • Data Center Integration Journey
    China Unicom Xi’an Data Center
  • Effcient FBB Experience Joruney
    Large Capacity Professional Broadband Lab
    AgilePOL Solution Experience Center
  • Wireless Innovation Journey
    #All Business Connected @ LTE # Innovation Center
    Diversified Site Scenario in Xi’an R&D Center
    RuralStar Connect the Unconnected Show


Huawei Global Technical Support Center

How does Huawei ensure the stable running of 1500 networks in more than 170 countries and regions? How can we use digital technologies to build a delivery and support platform that responds to increasingly complex network requirements?

- Provides one joint work area and four specific work areas (network insight, network assurance, delivery support, and supply chain) to support E2E service scenarios.

- Integrates and displays desired information so that we can actively prevent network problems at their core instead of taking corrective actions after problems occur.

- Centralizes the experiences and expertise of worldwide experts so frontline personnel and support engineers can work together through the digital platform. Specifically, frontline personnel can make decisions independently and support engineers can provide rapid support.

NFV Open Lab

Network Functions Virtualization (NFV) Open Lab is one of the standard open source labs selected by OPNFV worldwide. It is committed to developing methods for testing and verifying multi-vendor integration. In this lab, we work together with operators, partners, various industry organizations, and open source groups to develop new services and facilitate the development of an industrial ecological chain. Through use cases, you will see:

- Multi-vendor integration, open cooperation platform, and rich NFV ecosystem.

- Project-oriented pre-integration and verification, reducing commercial network integration risk and accelerating service rollout.

- Huawei integration service verification and E2E product and integration capabilities.

ICT Operation Open Lab

Huawei Xi’an ICT Operation Open Lab is dedicated to building a strong base in innovation, verification and capability for ICT O&M transformation. It’s focus is on research in new technologies such as big data analysis and AI, and their application in maintenance, testing, verification and integration for new solution such as 5G, Cloud, IOT, etc. The lab is also used as a showcase for technical demonstrations and client interactions and provides an environment for maintenance personnel skills training. In summary, it provides:

- Research and verification in new technologies for network maintenance

- Operator’s network simulation and cross-product and cross-domain integration solution testing

- Technical training and emergency issue handling dry-runs for R&D and maintenance engineers

Online Survey for Huawei User Group Meeting in 2018