Huawei will host its 2nd Global Services Forum in Zurich, Switzerland on September 15-16th, 2015. In this forum we will offer you an innovative platform to participate and explore how ICT transformation initiatives could be designed, developed, and delivered with the advanced strategy and architecture, and through the best practices in collaborating with the open ecosystem partners: Share with leading experts and ecosystem partners about strategy and architecture; Collaborate with service providers to accelerate joint innovation; Explore new business opportunities and operations model; Interact with solution consultants for hands-on demo experience.

“This is the time for courageous innovators to make the bold moves with enthusiasm! Join us in the lovely city of Zurich to attend this year's forum and undertake this historic mission.”

Eric Xu, Rotating CEO, HUAWEI Technologies

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A Shift in Mindset towards Customer Experience-driven Operations

The telecom industry has witnessed intense discussions over the past three years, with many new terms emerging. These include software-defined, virtualization, software-defined network (SDN), network functions virtualization (NFV), cloud data center, 4.5G, 5G, and ultra-broadband.

We are waiting for you at Global Services Forum 2015

Eager to break through the business bottlenecks? Still exploring the road of transformation? Want to taste different service experience? September 15th-16th, Global Services Forum 2015: Answers are waiting for you.

Re-architecting Operations and Infrastructure for New Growth

From September 15th to 17th, Huawei held 2015 Global Services Forum, under the theme of Re-architecting Infrastructure and Operations for New Growth, the two-day event brings together more than 300 guests from leading global carriers, standards organizations, open source communities, analyst institutions, partners, and media outlets. The forum this year is aiming at sharing experiences, innovations, best practices, and thought leadership to advance new growth on the journey of experience-driven re-architecting operations and ICT infrastructure. Dr. Howard Liang, Huawei Senior VP and President of Global Technical Service, delivered a keynote speech at the forum.

A step-by-step maturity model for service provider ICT infrastructure and cloud transformation

Telecommunication service providers have unique challenges and opportunities to transform from network-centric, utility-like business models that limit growth, to new business models that increase revenue by operating with the flexibility of a converged ICT (Information and Communications Technology) infrastructure that enables mission-critical cloud services for enterprises and new digital services. Additionally, they can use a wide array of network and data center transformation technologies to make this transition while increasing profitability.

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Service Driven Distributed Data Center Drives Carriers Business Success

As we transform into the digital economy, the role of the Data Center has evolved from just being a container holding its individual assets to being a business and service driver that enables the ecosystems of the carrier's data centers. It acts logically as one enabling service that is flexible, agile and software defined supporting the ROADS (Real-Time, On-Demand, All-Online, Do It Yourself and Social) framework. The data center should be the strategic focal point and the foundation of the Carriers ICT transformation in the next generation of services that enables the digital economy.

NFV Prime System Integration Service Enables ICT Transformation for Vodafone Italy

NFV has become a hot topic in both the IT and CT industries. By enabling software-hardware decoupling and hardware generalization, NFV helps carriers to rapidly release new services while reducing CAPEX and OPEX. However, NFV transformation does not happen overnight, being that it is fraught with many challenges, the most critical being the very fact that NFV transformation entails a multi-vendor integration. Huawei provides its NFV prime integration service to help carriers achieve business success through NFV transformation.


Allen Brown

President and CEO,
The Open Group

Cayetano Carbajo

CTO, Telefónica Germany

Charlie Dai

Principal Analyst, Forrester

Chris Williams

Director of Service Management, EE

Dave Milham

Chief Architect,
TM Forum

Elmar Grasser

COO, Sunrise

Giuliano Caldo

VP, Head of IT Diagnostics, Horizon 360 , McKinsey & Company

Howard Liang

Senior Vice President, President of Global Technical Services, Huawei

Jesper Oldenburg

Vice Pesident (Voice and Mobile Services), TDC

Jose Manuel Gascón Carús

Director, Global IT Strategy & Governance, Telefónica

Karsten Ploesser

Product Expert, Products & Innovation, Customer Innovation & Strategic Projects, SAP

Katharine Hulls

CMO, Celebrus Technologies

Ken Wang

President of Global
Marketing and Solution
Sales, Carrier Business
Group, Huawei

Kris Szaniawsk

Lead Analyst, Ovum

Magnus Hartman


Michael Sullivan-Trainor

Executive Analyst, Technology Business Research

Michel Goossens

CRO, CloudBees

Peter Lam

Managing Director, Engineering of HKT

Robert J. Rich

Managing Director,TM Forum Insights

Simon Teng

COO Switzerland, Nordics, CEE and Russia, BT Global Services

Stefan Zimmermann

Director Enterprise Technology, Vodafone Germany

Steve Saunders

Founder and CEO,
Light Reading

Ulrich Kleber

Technical Steering Committee Leader, OPNFV

Yunchao Hu

Co-Chair, ISG NFV Infrastructure, ETSI


Monday, Sep 14


2015 Global Services Forum

West Europe Services and Solution Summit
Southeast Asia Services Summit

Tuesday Sep 15


Re-architecting Infrastructure and Operations for New Growth

  • • Huawei Carrier BG Strategy Redefined
  • • Digital Services Transformation - the future of operations
  • • Re-architecting Infrastructure and Operations for New Growth
  • • Transforming the Network by 2020
  • • Panel: Heading to Business Growth, Lets Agree How?

ICT Transformation Solution Showcase

Wednesday Sep 16


Transitioning to a Simpler, more Agile Infrastructure and Operating Model

  • • Transform Enterprise Architecture Practice For Customer Oriented Digital Business
  • • Panel: Unlocking the Complexity in the Digital Era through System Integration
  • • Workshop 1: Architecting the Digital Business
  • • Workshop 2: ICT Infrastructure Transformation
  • • Workshop 3: Realize CEM Value HERE
  • • Workshop 4: Capture Value by Managed Services

Live Experience Bus Journey for Quality Brand MBB


Four selected workshops to answer your concerns

From business design to technology architecture, from operations model to ICT infrastructure, from customer experience management to Quality Brand MBB - all the experts in these fields will have in-depth discussion with you.

Workshop 1: Architecting the Digital Business

Making business decisions just by intuitions?

(With Huawei and SAP) Experience how to use management information platform and investment model tools to support fast and accurate business decisions.

Workshop 2: ICT Infrastructure Transformation

Still lack of infrastructure transformation roadmap?

Let us discuss about business scenarios and value-driven transformation solutions.

Workshop 3: Realize CEM Value HERE

Want to differentiate your customer experience comparing with competitors?

We will show you how our CEM solutions help the leading operators achieve much more.

Workshop 4: Capture Value by Managed Services

No room to improve operation efficiency?

Join us, experience Huawei innovative cloud-based operation platform and our customization capabilities based on operators’ needs.

Open ROADS Community Launch

Launch Open ROADS Community to explore digital transformation methods and build an open platform for cooperation and best practices sharing.

Digital Customer Experience Design

Digital Reference Architecture

Digital Platform

Digital Transformation Maturity Index

Experience the cutting-edge network virtualization innovations

Remotely access to our NFV/SDN Open Labs online, and experience the use cases of network function virtualization management.

How to manage virtualized network?

How to realize fast & stable system integration and operations in multi-vendor environment?

Quality Brand MBB live experience bus journey

The journey will take you through Zurich where ancient scenes and modernization are mixed and show you the hustling Bahnhof Street and tranquil Limmat River. There, the ultimate experience will be met while you enjoying the video calling, online gaming, mobile video and smart home, with P3 indicators show such as MOS and data rate.