2020 was a transformational year. The COVID-19 pandemic has drastically changed the way we live and how organizations operate. Many activities have migrated online, and telecommuting, video conferencing, distance education, and telemedicine have become the new normal. In this context, digital technology has played an irreplaceable role in keeping our lives on track and businesses open. At the same time, as digital transformation picks up speed, we see growing challenges in cyber security and privacy protection. In 2020, the number and scale of security vulnerabilities and cyber attacks reached record levels, with frequent ransomware attacks and data breaches. "Since the start of the COVID-19 pandemic, WHO has seen a dramatic increase in the number of cyber attacks directed at its staff, and email scams targeting the public at large," the World Health Organization reported. "The number of cyber attacks is now more than five times the number directed at the Organization in the same period last year." This makes cyber resilience more important than ever. As for ICT infrastructure providers, the pandemic has made it extremely difficult to maintain customer networks and ensure business continuity, as it disrupted business operations, flights, logistics services, and many other regular processes.
As a leading global provider of ICT infrastructure and smart devices, Huawei is committed to bringing digital to every person, home and organization for a fully connected, intelligent world. Over the past three decades, we have built more than 1,500 networks together with our carrier customers and helped millions of enterprises undergo digital transformation, serving over three billion people in more than 170 countries and regions around the world. We have maintained a solid track record in security. That said, as digital transformation accelerates across the world, we realize that business success is impossible without security, trustworthiness, and privacy protection in the digital, intelligent world.
As always, cyber security and privacy protection remain our top priorities. We will confront challenges in these areas through technological innovation and ongoing transformation of our management systems. We will continue to build secure, trustworthy, and quality products, solutions, and services in order to help our customers enhance their cyber resilience.
Supporting the stability of telecom networks and services is one of our top social responsibilities as a company. We strive to make sure that everyone has reliable access to ICT services anytime, anywhere. To this end, we have established comprehensive systems to support customer networks, including our organizational structures, personnel, processes, and IT tools. We have also developed contingency plans to ensure service continuity in the event of emergencies like earthquakes, floods, conflicts, and epidemics. Through years of sustained investment, Huawei has established a business continuity management system (BCM) that covers our processes end-to-end, from suppliers to Huawei and on to our customers. This system helps ensure continuity of supply and timely delivery of products and services even after major incidents.
suppliers' cyber security risks were assessed, tracked, and managed
suppliers signed data processing agreements with Huawei
cyber security and privacy protection transparency centers opened
major incidents where Huawei supported network stability
Huawei is committed to developing secure and trustworthy digital products and services and has continuously optimized its end-to-end assurance system, making sure that each domain is constantly refined to stay up-to-date with advancements in cyber security and privacy protection.Learn More
Huawei has maintained ongoing communication and cooperation with stakeholders in an open, transparent, and responsible manner. Together, we have worked to jointly address cyber security and privacy protection challenges.Learn More
Huawei has established a BCM system for domains such as procurement, manufacturing, logistics, and global technical services. This system covers our end-to-end processes, from suppliers to Huawei and on to our customers.Learn More