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Enabling Inclusion and Equity in Health

Health is a basic human right. Our shared goal is to make healthcare easier to access for more people, so that all of humankind can enjoy the benefits of good health. Technology can play a role in achieving this goal, so Huawei collaborates with a wide range of partners to apply ICT in healthcare. We are helping different groups of people across different regions gain equal access to high-quality medical resources and digital services, so that no one is left behind in the digital world.

STORY-Connected Healthcare for the Out of Reach in New Zealand

In New Zealand, approximately 700,000 people live in rural areas, and many of them do not receive the level of medical services that they need. As most healthcare workers gravitate towards major cities, the lack of medical services in rural communities has made it difficult for people living there to access clinic services. Patients are frequently forced to travel for hours to distant towns, which for many is costly and time-consuming.

To better provide medical services to remote areas, Dr. Lance O'Sullivan established the MaiHealth platform. With this platform, he hoped to reach to the heart of rural communities. To expand the reach of MaiHealth and its services, Lance approached local network operator 2degrees and Huawei.

We helped them launch a network service of medical clinics called MAiPODs – converted 40-foot shipping containers that can be loaded onto a truck and driven into the heart of remote communities. Each MAiPOD is staffed by a nurse and an assistant who offer onsite medical services and take care of patients if they need to be transferred to a bigger facility. Powered by a Huawei 4G network, Wi-Fi 6, and cloud platform, each MAiPOD can support remote real-time consultations with doctors and specialists, fast and secure access to medical records, and connectivity for medical devices.

The first clinic went into operation in the Far North town of Kaitaia just days before the nationwide lockdown, with COVID-19 testing quickly added to the MAiPOD's healthcare arsenal. Lance and the MaiHealth team worked around the clock, and isolated 64 COVID-19 cases, contributing to New Zealand's pandemic response.

The MAiPOD is now a well-established feature of Kaitaia's healthcare. Alongside Dr. O'Sullivan, MaiHealth's technology and healthcare partners are eager to extend the system across New Zealand.

The MAiPOD is designed to help everyone. We can place it into an area of the country that has a health service gap. We're bringing those who have been left behind up alongside us, and as a country we'll enjoy a more prosperous society. ——Dr. Lance O'Sullivan, founder of MaiHealth

STORY-Trouble-free Hearing for the Deaf and Hard of Hearing

Huawei sustainability

A developer of the Trouble-free Hearing app learning sign language

In China, more than 27 million people are deaf or hard of hearing. However, there is a severe shortage of accessibility support and sign language services.

To ensure that these people are not left behind in the digital world, one of our partners has developed the Trouble-free Hearing app. Powered by HUAWEI CLOUD AI, this app is designed to make online learning and entertainment more accessible, and to enable easier communication in everyday scenarios. The app can also help deaf people communicate in more challenging situations, like talking to doctors, financial professionals, lawyers, and service clerks.

This app can generate subtitles for videos played on mobile phones, providing access to a wider range of content. The app also provides face-to-face sign language interpretation services via remote video conferencing for more complex situations. By the end of 2020, more than 15,000 people were using the Trouble-free Hearing app.

  • 15,000+

    people are using the Trouble-free Hearing app

STORY-Making Sure Older People Are Not Left Behind in the Digital World

Huawei sustainability

Huawei encourages teaching older people to use smartphones

According to the World Health Organization, between 2000 and 2050, the number of people over 60 years old will rise from 605 million to 2 billion, or 22% of the world's population. With the Internet and information technology, older people could enjoy more efficient and convenient smart products and services. However, the digital world can also be difficult for them. Older people often lack digital skills and don't know how to use new tools like health codes, QR codes for phone payments, or ride-hailing apps.

Since 2017, we at Huawei have been adding new accessibility functions to our EMUI phone operating system to ensure that all groups have equal access to digital services. By the end of 2020, 15 accessibility functions are available on Huawei phones, and are used by about 10 million people each month. 

  • 10 million

    people use the accessibility functions of Huawei smartphones every month

  • 8.8 million +

    people in China use Huawei Simple Mode every month

During the Spring Festival, Huawei launched an initiative encouraging young people to teach elderly family members how to use smartphones. We published A Guide to Mobile Phones for Mom & Dad, which uses pictorial guides to teach older people to use mobile phones in a straightforward way.

Features designed specifically to help older users include:

  • Simple Mode: This mode features a simpler layout, and larger icons and fonts in the apps that are used most by older people. Sound volume is automatically turned to maximum, so that older people can hear the phone more clearly. In China alone, about 8.8 million people use Huawei Simple Mode every month.
  • Voice Assistant Celia: Older people can use voice commands to ask Celia to help them with everyday tasks. For example, when an older user says to Celia, "Help me call a taxi", Celia will immediately open the ride hailing app DiDi.
  • MeeTime: MeeTime enables older people to make HD video calls with their family members on any Huawei phone, tablet, or smart screen, closely connecting them with their loved ones no matter where they are.