[Singapore, 27 November 2018] Huawei was awarded “2018 Asia-Pacific Telecom Equipment Vendor of the Year” for 5 consecutive years and “2018 Asia-Pacific Self-Service Contact Centre Application Vendor of the Year” at the 2018 Frost & Sullivan Asia Pacific Best Practices Awards. The awards were presented at a ceremony at the Shangri-La Hotel, Singapore.
Neo Teck Guan, Director, ICT Strategy and Alliances, Huawei Southern Pacific Region and James Ning, Senior Manager, Strategic Alliance, Huawei Southern Pacific Region receive awards from Ajay Sunder, Vice President - Head of ICT Practice, Frost & Sullivan.
Lim Chee Siong, Chief Strategy and Marketing Officer said: “We are honoured to be recognised for our dedication to innovation and bringing the best to our partners and customers. Huawei’s strategic vision is to build a fully connected, intelligent world, and we believe that innovation and collaboration with our telecom customer and partners is the way to bring the value of technology to everyone. We would like to extend our gratitude to our customers and partners for believing in our vision and for their constant support.”
As information and communications technology continues converging at a rapid pace, new technologies, especially in Cloud Computing, 5G and AI have emerged as key enablers for ICT innovation and development. To meet the business needs that will arise from the revolutionary changes, Huawei continues to form industry alliances and partnerships with businesses, open source communities and developer platforms to innovate and promote the growth of the ecosystem.
The Asia-Pacific Telecom Equipment Vendor of the Year Award is conferred to the vendor that has shown exemplary growth and performance in CY2017 within the Asia Pacific region. Contenders of this award are evaluated based on revenue and revenue growth, market share and market share change, business strategy, major wins, key achievements as well as business and technology innovations.
Huawei serves over 400 global operators and has nearly 30 years of experience in the operations and maintenance of telecom networks. Huawei also has an expert team speacialising in telecom networks, one of the key strengths for the company to make autonomous driving mobile networks a reality in the near future.
“As a leading global telecommunications vendor, Huawei offers a reliable and comprehensive portfolio of network infrastructure and cloud-based solutions that support the rapidly transforming industry. Through ongoing innovations and technology breakthroughs in domains such as 5G, IoT, and AI, the company creates greater value for the entire ecosystem and delivers high-impact solutions for various verticals. During the year, Huawei increased the pre-commercial testing of its 5G and All-Cloud networks and expanded the 4.5G network for a significant number of operators in the region. Its ability to consistently and effectively manage client requirements enabled Huawei to grow faster than peers and retain market leadership,” said Avinash Sachdeva, Industry Principal, ICT, Frost & Sullivan.
In addition, Huawei’s Contact Center Solutions was awarded 2018 Asia-Pacific Self-Service Contact Centre Application Vendor of the Year. The solutions provide cutting-edge, multi-channel communications capabilities to enterprise customers around the world. Leveraging its broad portfolio of high-performance, carrier-grade telephony and IP-based call processing and routing products, Huawei has achieved a leadership position in the global call center market, and steady growth in installed systems for over 20 years. The solutions which consists of three important features – Intelligent Assistance, Omnichannel Access and Cloud Security System, which allowed it to be intelligent in voice navigation, knowledge matching and quantity inspection. Besides, it is omnimedia collaboration, unified routing and full agent. Based on public and private cloud support, it has full process of encrypted design.
“Restructuring the company’s business to focus on and strengthen its commitment to the customer contact and enterprise communications markets, Huawei continues to attract customers by providing innovative, feature-rich, and market-relevant solutions for contact centers. While the overall market registered moderate success during the evaluation period, the vendor secured new customers in various verticals including telecommunications, BFSI, education, and government and grew further among existing enterprise and SME clients. These developments enabled Huawei to maintain control of the Asia-Pacific IVR segment with 17.7% market share and achieve unprecedented 9% segment revenue growth in 2017,”said Krishna Baidya, Head of Customer Contact Research, Digital Transformation – Asia-Pacific Frost & Sullivan.