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12315 Internet Platform for Consumer Surveys

In 2017, Huawei developed the "National 12315 Internet Service Platform" for China's State Administration of Industry and Commerce. The platform reaches consumers via WeChat, Weibo, or other apps, and enables fast interaction, processing, and response, for a consistent service experience across all channels. The platform can collect and manage customer data from across all channels to facilitate follow-up services. During the 2017 315 Gala Show on CCTV, on global consumer rights day, the platform handled upwards of 210,000 viewer responses per minute.