Prompt

You have not logged in or are not authorized！

Remember my choice for next time?

2013 Issue 01
Discover how we address new O&M challenges and needs during business transformation, and read stories of our customers' success enabled by our professional service solutions.
download PDF subscribe
Editorial
Scope and strategy
Huawei has always demonstrated a willingness to establish a strategic partnership with operators. This collaboration ensures improved network and service quality which enhances customer experience.
Download(285KB)
Face to Face
Huawei Global Services: Collaboration for business excellence
Telecommunication systems are becoming increasingly complex, and maintaining or improving performance across diverse technologies in a multi-vendor environment is a major challenge for any operator.
Download(1733KB)
Perspectives
CEM: There's no one "right" solution
All critical success factors required to evolve towards a holistic CEM start from an outside-in thorough understanding of the customer.
Download(516KB)
Truly managing the customer experience
For CSPs, providing the right customer experience is the key to boosting operational efficiencies, building customer loyalty and growing wallet share.
Download(691KB)
Solution & Competence
Huawei managed services: Enhancing total value of ownership
Huawei is redefining managed services. We have developed an approach which we call managed services for TVO (total value of ownership).
Download(491KB)
Enable network & services evolution
Precise planning and efficient network design can facilitate improved network convergence, mitigate investments risks and address low service quality issues.
Download(990KB)
Huawei GNEEC: Connecting present and future networks
GNEEC( Global Network Evolution & Experience Center), helps customers smooth network & service evolution by predicable evolution/verifiable solutions/manageable process/assurable services.
Download(636KB)
Success Story
VIVA: Operational excellence with managed services in Kuwait
Huawei not only provided VIVA with the latest technologies and network equipment, but also improved the network performance with O&M services, including NOC(FO/BO/performance/optimization) and FM.
Download(568KB)
Bharti Airtel: Improving networks, services, and user experience through coordinated network planning and load balancing
In order to provide high speed services, Bharti chose Huawei as its partner to build a LTE network, and maximize profits by balancing GUL network distribution and controlling the costs of network rollout.
Download(559KB)
China Mobile: Operation & maintenance capability enhancement via technical expert development program
With Huawei learning service solution, China Mobile's executives made a corporate commitment to not only maintaining the overall network quality but to exceeding expectations with special projects.
Download(530KB)
Assure wonderful moments
Via assurance practices for hundreds of key events, Huawei works collaboratively with operators to ensure smooth operation of networks, enhance operators' brand image, and improve end user loyalty.
Download(975KB)
Archive
Tags
SingleFAN SingleCORE Annual Report SingleRAN NGBSS IPv6 MBB Service National Broadband Smart
Contact us
Feedback