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Quality & Customer Satisfaction

Our Quality Management System (QMS) in the U.S. is based on a commitment to Continual Improvement, our Huawei Technologies USA and Huawei Device USA (5700 Tennyson Parkway, Plano, Texas 75024 USA) are certified to TL9000, version as listed on the TL registration site.

Meeting and exceeding customer expectations is vital to our success. Our Customer Expectation & Satisfaction Management program is a key element within our QMS. We use a proactive approach to ensure that Customers’ Expectations are understood, communicated throughout the organization, and met with timely, practical and innovative solutions. Our goal is to continuously improve our Customers’ Satisfaction and Experience with Huawei.

Huawei Quality Policy

  • Actively ensure that our Customers’ requirements and needs are identified and incorporated into our solutions.
  • Ensure that quality is included at all points in our research, development and delivery processes.
  • Strive to provide a superior product, service and solution to our Customers.
  • Always keep in mind that the only reason for Huawei’s existence is to meet our customers' needs.