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Safe Operations
  • To comply with the "Safety First, Prevention First" principle relating to occupational and product health & safety
  • To systematically identify hazards, assess risks, and implement control measures to ensure sustainable development


Huawei develops our management processes and operation guides and implements our occupational health and safety management system to prevent accidents in many areas, such as manufacturing, project delivery, infrastructure, firefighting, vehicle security, and food safety.

Operations indicators for safety from 2009 to 2011 are listed below:

Indicator

2009

2010

2011

Injury Rate (per thousand employees)*

0.227

0.415

0.282

Number of Work-related Fatalities**

1

1

0


** Data only includes the injury rate of employees who were employed by the China Region and are working in this Region.
** Data only includes the work-related fatalities of employees who were employed by the China Region and are working in this Region.

Manufacturing Safety

In 2011, Huawei promoted our "I Want Safety" management concept throughout all manufacturing departments. This strategy involved establishing a multi-level safe manufacturing inspection model in multiple locations and implementing regulations and policies. In 2011, only four minor accidents occurred. There were no serious accidents. The injury rate in 2011 was 0.15 per million working hours. Over the past three years, the accident occurrence rate has been significantly reduced.

Improvement at Manufacturing Sites

Huawei conducted a safety assessment and adopted a “Three Principles” management approach for new equipment, products, and raw materials. The improvement activities at manufacturing sites included:

  • Actively conducted safety checks by 3-level.
  • Facilitated improvement projects for identified risks.
  • Promoted the safety of electrical equipment and standardized project construction and acceptance.
  • Introduced automatic cleaning systems to protect the environment.
  • Reduced employee exposure to hazardous chemicals.


Relocation Safety

To ensure safety in the relocation of production facilities, Huawei established a dedicated project team to identify and assess risks and develop and implement a relocation work plan to ensure the successful relocation of production facilities from Shenzhen to Dongguan without an accident.

Building a Safety Culture

Initiatives for building a safety culture included:

  • Provided Level 3 safety training for all new employees working on production lines.
  • Provided hierarchical safety awareness and skills training for all on-the-job employees.
  • Trained and certified a group of first aid personnel and chemical administrators and helped them acquire work licenses issued by the government.
  • Held essay writing contests on the topic of safe production.
  • Organized “safe production promotion month” campaigns and competitions for forklift operation skills, to raise employees' safety awareness, improve their skills, and build the culture of production safety in manufacturing departments.
  • Completed emergency drills and inspections, in accordance with emergency response plans customized for chemical warehouses and other important locations, to improve employees' emergency response ability.


Experience Sharing and Skills Improvement

Initiatives for experience sharing and skills improvement included:

  • Actively participated in the work safety experience sharing meetings organized by the local governments (Dongguan and Shenzhen).
  • Promoted the application of EHS management technologies and tools, such as Take 2, STOP, and JSA, and provided safety skills training for employees of all departments.
  • Organized EHS management knowledge sharing meetings with top safety management enterprises in the industry.
  • Invited consulting firms to Huawei to share their experience and help continuously improve Huawei's safety management ability.


Engineering Delivery Safety

Huawei implemented the following activities to ensure the safety of the end-to-end process of global engineering delivery projects:

  • Analyzing internal and external safety requirements
  • Developing safety assurance programs
  • Setting up safety management teams
  • Identifying safety risks
  • Monitoring high-risk activities
  • Checking and reporting on safety management performance
  • Formulating and implementing training plans
  • Appraising the performance of subcontractors


In 2011, we combined our EHS management system and project quality management system to create the Quality, Environment, and Health & Safety (QEHS) management system.

In accordance with the management requirements for engineering delivery safety at Huawei, we qualify all potential subcontractors. Subcontractors who fail the qualification will not be used by Huawei to provide services. Huawei also signs EHS agreements with subcontractors, checks the safety of construction sites, and rewards or penalizes subcontractors based on their safety performance. We check all sites during the early phase of projects. After the project implementation is stable, we randomly select more than 20% of the sites for safety checks. Extra attention is paid to checking the qualifications, personal protective equipment (PPE), and training attendance of subcontractors' construction personnel.

Huawei requires directors at all levels and the EHS management team to audit global projects to ensure that EHS management rules and regulations are enforced and to convey Huawei executives' commitment to EHS. In 2011, we audited the QEHS management status of 123 projects. For major projects, we developed monthly reports to announce their EHS management progress.

To enhance employees' safety awareness, we provided more than 220 safety training sessions and more than 130 safety knowledge promotion campaigns at all levels (CHQ, region, and project team) in 2011. The training also included employees of subcontractors.

Workplace Health and Safety

Huawei always strives to offer a comfortable, healthy, and safe workplace for our employees.

Huawei subcontracts our power facilities management and property management to industry-leading property management companies. Equipment, such as elevators, heating, ventilation, and air conditioning (HVAC) system, power supply system, and fire control facilities are regularly maintained and overhauled by facility management companies, to ensure that the air quality, office lighting, and noise in the workplace comply with the associated rules and regulations. Security personnel of property management companies are required to observe their work instructions and service etiquette to safeguard the personal security and safety of Huawei and our employees. More than 2,500 property security personnel in the China Region were trained before they began work.

Huawei has employed internationally recognized designers and companies to construct industrial bases that meet construction safety standards and health requirements inside and outside China, to increase the per capita floor area and public service area and ultimately to create a sound workplace for Huawei employees.

We have increased our capital investment to improve existing office environments, develop office environmental standards, and conduct regular monitoring and analysis. We initiated projects to eliminate adverse safety factors in the workplace. Among all the safety projects implemented in 2011, 49 were associated with air quality, office lighting, noise, electromagnetic radiation, and electrical safety.

Fire Control Safety

Huawei continues to emphasize the importance of fire control. To help our employees better understand the Huawei Fire Control Management Regulations updated in 2011 and adhere to the regulations in their daily work, Huawei formulated the Fire Control Management Manual. We drive all employees at all levels to fulfill their fire control responsibilities and have effectively avoided fire accidents through activities, such as training, fire control inspection, and potential risk elimination. No fire accident occurred in the year of 2011.

In 2011, we deployed 634 full-time and part-time fire security personnel in the China Region. Some 77,291 personnel have attended online fire control training, and all new employees have completed the fire control training. We organized 605 fire control promotion campaigns and developed and distributed more than 30,000 safety manuals to our employees. We also conducted “119 Fire Safety Promotion Week” campaigns. Through these efforts, we have effectively improved employees' fire safety awareness. By conducting fire inspections, electrical testing, and smokestack examinations on a quarterly, monthly, and daily basis, as well as before holidays, we promptly exposed and reduced potential risks in 5810 cases. In 2011, we also organized 70 fire drills at 94 buildings. In the drills, 69,227 employees were evacuated, accounting for 86.5% of the total employees on-site.

Food Safety

In our bases in the China Region, Huawei outsourced catering services to catering companies that provide meals for employees, customers, and suppliers. Huawei has qualified, supervised, and appraised our food suppliers based on the requirements of the food safety management system. To improve our capability to respond to food poisoning incidents, in 2011 we conducted food poisoning drills in each representative office in China. Also, to guide the representative offices outside China in internal management standardization and ensure food safety, Huawei standardized the management over cafeterias outside China, built food management platforms, and developed global processes for managing these cafeterias.
To effectively oversee the quality of ingredients, Huawei set up a dedicated project team to review the supply channels of bulk ingredients. To date, we have finished certification of the supply channels of bulk ingredients and acknowledgement of supplier brands in Shenzhen and Dongguan. In 2012, we will expand the operation to other regions.

Vehicle Safety

In 2011, Huawei reinforced the safety management over Huawei-owned and leased vehicles based on Huawei's requirements for vehicle services worldwide.

1. We developed and implemented new standards for managing vehicle procurement and driver selection. We checked the safety of 1,100 vehicles and provided safety training for more than 1,600 drivers in the China Region.

2. We conducted traffic accident emergency drills in 10 offices in the China Region. There were no severe accidents involving Huawei-owned vehicles in 2011.

3. Among all 5,782 vehicles reported to be in use by overseas representative offices, 193 have been used for more than eight years or have been driven more than 200,000 kilometers. Representative offices have reinforced their management of such vehicles and replaced them in time to ensure vehicle safety.

4. We organized the 4th traffic safety promotion week with the theme of “Observe traffic rules and protect lives.” More than 70,000 people have been involved in the event.

Emergency Response


Huawei established an emergency response team to help our employees respond to natural disasters, accidents, and other emergencies. To improve the efficiency of emergency handling, we developed a series of effective countermeasures, including dealing with issues at the scene of an accident, informing and consoling the families of injured persons, dealing with issues after the accident, and communicating with employees internally.

Product and Service Safety

Man-Machine Engineering

The main principle of man-machine engineering is to ensure all products comply with the applicable health and safety standards. Huawei established a design team to implement man-machine engineering. The team adopted the user-scenario-based product safety design concept and incorporated the concept throughout the product development cycle of planning, designing, developing, testing, and manufacturing. We analyzed user scenarios that included the environment in which products are used, user skills, user habits, and user behavior when using the products. By 2011, we had analyzed user scenarios of major carriers in 17 countries in North America, Europe, Africa, and Asia. Our analysis helped us understand the engineering habits and user skills of people in these countries. In 2012, we will expand the operation to more countries.

By adopting the innovative, scenario-specific design approach, we were able to develop products that are easy to install and use. Based on our in-depth understanding of user scenarios, we applied man-machine engineering in our product design to make our products conform to the engineering habits and skill requirements of users.

These measures in man-machine engineering effectively support our product design and project delivery. They also make Huawei products superior to other products in terms of health and safety, which is widely recognized by global leading carriers and customers.

Noise Reduction

The location of telecommunication equipment is increasingly closer to people's living environment. To minimize the impact of the equipment noise on people's physical and mental health, Huawei strives to offer customers more competitive products and solutions with less environmental noise and actively cooperates with customers to support a green and healthy lifestyle for the public.

We are always researching and exploring products that generate less noise, and using advanced acoustic testing and analysis systems to improve the heat dissipation and reduce the noise of our products. We manufacture components for the Huawei-developed active noise reduction module. The maximum level of noise that can be reduced by the module is up to 11dB (A). For the outdoor product SmartAX F01S50, the level of noise that can be reduced reaches 45dB (A) in the daytime and 35dB (A) at night, far below the noise control limits defined in the European standard, ETSI EN 300 753. Therefore, we can ensure that the noise levels of our devices do not adversely affect people's daily life and health.

Huawei has also made a breakthrough in noise quality research and has successfully applied our research achievements to improve our products. Huawei products offer users better auditory experiences, while complying with noise control regulations. Huawei provides a quieter and more comfortable living environment while enriching life through communications.

In addition, Huawei actively researched the industrial methods for analyzing and testing environmental noise. We adopted Network Equipment-Building System (NEBS) standards and joined in European Telecommunications Standards Institute (ETSI) and other standards organizations. We also have taken part in developing global noise control standards. Huawei has introduced cutting-edge acoustic testing and analysis devices to make our environmental acoustics laboratory an industry-leading acoustic control and testing facility. This lab has been ISO 17025 certified by the American Association for Laboratory Accreditation (A2LA) and China National Accreditation Service for Conformity Assessment (CNAS). The lab has been accredited by internationally authoritative testing organizations, such as Underwriters Laboratories, Inc. (UL); MET Laboratories, Inc. (MET); and National Technical Systems, Inc. (NTS).

Electromagnetic Radiation

With rapid growth in the number of wireless mobile phone users, the impact of electromagnetic radiation from mobile phones and wireless base stations on people's health has caused serious concern to all stakeholders in society, including governments, social organizations, the media, and the general public. According to the results of research led by the World Health Organization (WHO), scientists cannot find enough evidence from the existing radiation control standards to prove the negative health impact caused by electromagnetic radiation from mobile phones and wireless base stations. To ensure user health and safety and assure people that wireless communication equipment is safe, many countries have formulated various standards to restrict the electromagnetic radiation intensity of wireless communication equipment.

Huawei has attached much importance to the health impact of electromagnetic radiation. We established a mechanism to control electromagnetic radiation, to ensure that the wireless communication equipment designed and produced by Huawei complies with the associated laws and regulations and is safe for customers and consumers to use. We also have a system to protect the health and safety of the employees who design and manufacture the equipment.

When constructing wireless base stations, Huawei always works with carriers and environmental protection organizations to conform to the electromagnetic radiation control standards and environmental impact assessment rules in all countries and regions, to offer safe mobile communication services to the local people. As the site deployment environment becomes more and more complicated, Huawei has invested a significant amount of human and other resources to help our customers tackle the challenges of electromagnetic radiation control in the new environment. Also, we always collaborate with our customers to support a green and healthy lifestyle for the public.

We used various parameters to assess the electromagnetic radiation of various wireless terminal equipment manufactured by Huawei. We have established several professional laboratories to test and assess the Specific Absorption Rate (SAR) of mobile phones, pads, and other products. We cooperated with the product safety certification bodies in diverse countries and regions to ensure that our products comply with the associated laws and regulations. For wireless terminal products that are far away from users, we assessed the electromagnetic field (EMF) under the most extreme conditions. We also took into consideration the requirements of special users. For example, to ensure the health and safety of mobile phone users who wear hearing aids, Huawei established a Hearing Aid Compatibility (HAC) evaluation system in accordance with the relevant laws and regulations, to ensure that such users can use their mobile phones conveniently and safely.

The SAR of Huawei's wireless terminal products (typical products sold in all regions) is well below the limit specified in associated standards.

Huawei actively participates in developing global electromagnetic radiation control standards and tracks and drives the development of basic research, as well as related industry standards. To date, Huawei has joined and participated in research projects of the International Electrotechnical Commission (IEC), International Telecommunication Union (ITU), Institute of Electrical and Electronics Engineers (IEEE), ETSI, China Communications Standards Association (CCSA), and other standards organizations. Huawei's professional laboratories for electromagnetic radiation are operated in accordance with international standards. The laboratories have been ISO 17025 certified by the A2LA and CNAS and accredited by internationally authoritative certification organizations, such as CETECOM, TUV Rheinland, TUV SUD (BABT), and Intertek Testing Services (ITS).