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Information Service
In the digitization process of every industry, some value is shifted to information service, creating immense potential growth for the information service market. Huawei's information service solutions comprise multimedia contact center (IPCC), next-generation intelligent network (NGIN), and integrated information services (mobile call control service, integrated information service system (ISE), and fixed intelligent network service) and so on, providing integrated service for operators. The solutions provide resource integration service, operation consulting service, and operation maintenance service, allowing Huawei to become operators' integrated information system partner.
The IPCC solution provides multimedia contact center that supports narrow/broadband media access, with a wide range of customer service, outsourcing service, and value-added service. It helps operators to transform traditional call center into customer loyalty improvement center, service marketing center, value added center, and efficiency improvement center.
The NGIN solution is a telecom carrier solution. Based on SOA architecture, the solution has open and modular features and able to integrate seamlessly with third-party services. The NGIN solution can combine voice and data services to provide narrow/broadband platform. Business collaboration protocols and network security technology ensure the smooth evolution of services between different networks. When operators' IMS networks are ready, the NGIN can be evolved smoothly in order to support IMS networks. In addition, with integrated graphic IDE, the NGIN provides modular integrated development environment to conduct efficient business development and management, saving the OPEX.
The integrated information service solution is a multiple-platform solution. The platforms are implemented separately and thus won't affect existing networks. The solution can provide support for fixed network operators to help them transform fixed network services, and provide total solutions of call control for mobile operators. It enriches user experience, boosts user loyalty and improves operators' brand image. The solution can be implementation concisely so as to save operators' OPEX and CAPEX.
Up to September 2007, Huawei's information service solutions have been widely applied by operators around the world, such as China Mobile, China Telecom, Brazil's Telemar and Telefonica, Kenya's TKL, and Singapore's SingTel.
Reference Products:
Huawei IP contact center (hereinafter referred to as IPCC) solution uses the softswitch technology as the core and is built on the all-IP structure. This solution offers a strong and stable platform for communication between operators and subscribers.
SLTS is a long-term OPEX saving solution for broadband carrier during xDSL operation and maintenance, which can help improve customer satisfaction as well. Huawei SLTS provides pre-qualification test to ensure fast broadband service provisioning, in-service test to locate quickly line and device faults, and routine test to keep high network performance. SLTS solution is composed of control center and local test device, based on distributed test and centralized management scheme.
SRS solution helps mobile operators to provide abundant services for roaming subscribers, attract and retain high-end customers, increase international roaming traffic and generate roaming revenues.
Huawei ISE (Information Service Environment) is built base on Huawei IPCC.
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