IP Contact Center Solution
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IP Contact Center (IPCC) is a major channel that the telecom carriers to communicate with customers. thus implementing the objective of customer service, sales and market promotion. With the development of NGN, 3G and IMS networks, Huawei launches the IPCC solution taking soft switch as the core technology that can meet carrier’s ALL-IP networking requirements.
Huawei IPCC solution provides the contact center platform and rich services such as customer service, marketing promotion, information directory service, and recharging, etc.
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