Improving Competency  Help operators design, develop and implement robust BSS that enables operators to increase competency.    Delivering Success Global application experience reference and localized customization ensure operators’ success.    Maximizing TVO  Shortened time-to-ma...

Customers could also access any service through the self-service channel such as call center/IVR, e-care portal and e-shop portal within 24 hours. Moreover, with unified customer view and data model in the CRM system, consumer analysis and cross-selling were now possible. It enabled Telfort to op...

Combining this with MTN’s powerful new subscriber data collection tools allowed MTN’s marketing division to roll out a variety of new, attractive service plans. With MTN providing such convenient and robust communication & business services, subscriber use surged soon after.

–Business process reengineering to align business processes with business strategy, people and technology; –BSS/OSS data management to ensure clarity, accuracy, consistency, accessibility, security and completeness of organizational data; –BSS/OSS IT architecture management to ensure the ...

We are dedicated to helping telecom operators increase their revenue and improve their operational efficiency. In 2010, with our innovative solutions, we served leading operators, including Cell C, Etisalat, Royal KPN, Megafon, STC, and Vodafone, constantly creating value for our customers. 2010,...

How do you regard Huawei' s NGBSS (Next Generation BSS)? Susan L. McNeice: What I like best about the NGBSS is the business intelligence layer that is integrated into every point of the architecture. It is a feedback mechanism and if we are going to improve operations, we need feedback. It has ...

As of 8:00a.m., there had been zero errors for all of MTN’s subscribers and it was a 100% success rate for testing on all systems. This new architecture gave the operator an immense array of new competitive advantages that subscribers responded to with alacrity. In addition, the flexibility of ...

In addition, TM Forum eTOM framework was referred to identify redundant and missing steps in the legacy business processes and SID framework was used as the basis for designing standardized interfaces associated with reusable components. By optimizing business processes, simplifying service creat...

First proposed by the marketing expert Peter Doyle in 2000, value-based marketing is recognized as the best way for enterprises to combat price wars and open the door to success. Competition inevitably translates as survival of the fittest. Underpinned by a salient forward-looking strategy, TalkT...

China Mobile has set up nine application bases in China, including a music base. Huawei is also working with China Mobile to build localized applications. Of its more than 110 million subscribers, most are medium and low-end customers, but they really enjoy the Mobile Reading service – instead ...