Huawei - Broader + smarter

HUAWEI SmartCare

HUAWEI SmartCare is a component of Huawei professional service portfolio which promises great end-user experience, service quality and network performance.

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Truly managing customer experience has begun

HUAWEI SmartCare Service can truly manage the customer experience by associating QEM and aggregated Per Service Per User (PSPU) SQM with multi-vendor network optimization, facilitating user-centric management practices that can ultimtaely assure superior experience and efficiency.

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Why KPI Can Not Reveal End User Experience

The VP of Huawei Global Technical Service talks about why traditional KPI can not reveal end user experience and what Huawei can do to help operators to solve QoE problems.

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Meet Our Enablers – Experience Enhancement

We have acquired a great deal of experiences through our numerous network quality management projects. By consolidating these experiences and other Huawei capabilities like tools and innovative solutions, provide you with high quality tailor-made service solutions.

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Truly managing customer experience has begun

Watch Now

Why KPI Can Not Reveal End User Experience

The VP of Huawei Global Technical Service talks about why traditional KPI can not reveal end user experience and what Huawei can do to help operators to solve QoE problems.

Watch Now

China Mobile (Guiyang): Building top-quality GSM network and improving user perception

To quickly improve the current network status, Guiyang Mobile, together with the HUAWEI SmartCare solution, proposed a principle of "Determining Network Landscape, Eliminating Network Quality Problems, and Improving User Perception" to improve network quality.

Truly managing customer experience has begun

A user-centric approach is a disciplined measurement solution for building profitable and stable customer relationships –at an individual level. The benefit to operators is obvious. The benefit to users is that the network works as expected, every time.

Assuring a Splendid World Expo 2010

In light of Expo's special characteristics, Huawei has coordinated with operators to establish a special "Regional collaboration proactive operational mechanism". For up to 184 days during the Expo, Huawei ensured proper network service throughout the Expo Park......

Key Event Assurance, Reliable Service Partner– Huawei securing the excellent performance on the world stage

Communication assurance during major events is not only critical for the event itself, but also for operators and Huawei. Large scale public events provide a platform for Huawei to showcase its E2E solutions, fortify its own expertise and experience base, and raise the brand equity of operators......

E2E Service Quality Solution

For the past 10 years, end user culture and behavior has been driving the evolution of cellular technology…our solution are based on preventive and proactive management together with innovation of more effective End-to-End service quality improvement......

CMCC: Improving Subscriber Experience to Lead the 3G Era

In 3G era, CMCC Zhejiang wanted to offer fresh service experiences to end users and on its new 3G network. Huawei SQI solution helped them to strengthen its market position and G3 brand image...

QoE-Based E2E Data Service Quality Improvement (SQI)

Nowadays, mobile data services are widely used. QoE over mobile data services is a key factor for mobile operators to win more subscribers. Huawei SQI solution found a way to build relationship between QoE and KPI to facilitate service quality improvement...

Documentation

Truly managing customer experience has begun

Why KPI Can Not Reveal End User Experience

Meet Our Enablers – Experience Enhancement

Truly managing customer experience has begun

Why KPI Can Not Reveal End User Experience

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