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Customer Voices

 

Going Dutch on transformation with KPN

Back in 2014, the Dutch telco KPN was finding it hard to expand its market share for a slew of reasons, including inefficient and costly legacy architecture, product silos, and an incomplete picture of customer requirements. The operator knew it needed to transform to respond to the market with the kind of agility that the cloud era demands.

 

Adding up the gains with Turkcell’s TV+

Turkcell grew its TV+ subscriber base to 1.4 million in just two years. CMO Ismail Butun explains why and how video is the Turkish telco's new growth catalyst.

 

Philips and Huawei: Just what the doctor ordered

Rapid disruption is happening in the healthcare space, with cloud, AI, and biosensors poised to form your personal health team. Find out what Philips and Huawei are doing to get you there.

China Mobile aims for 1.75 billion connections by 2020

China Mobile has 860 million subscribers and 1.4 billion base stations - the most anywhere. Now, it's got its sights set on 5G and making big connections. What's its strategy?

 

Etisalat Nigeria: Best IT Practice for Success in Emerging Markets

Industry leader Etisalat Nigeria is helping to drive the digital future in the African nation. With sustained subscriber and revenue growth since 2007 and a focus on providing an outstanding experience for Nigeria’s 180 million people, the telco is targeting agile and robust IT planning. Etisalat Nigeria’s CPIO Otuyemi Otule shared his views with us at MWC 2017.

 

XL Axiata: Revamp, Rise, and Reinvent for digital transformation

With 98 percent of subscriptions prepaid, Indonesian telcos want to ramp up subscriber loyalty in a fickle market. XL Axiata CEO Dian Siswarini explains how XL is transforming to cut user churn.

 

Etisalat Nigeria: Operator Transformation Challenges in Emerging Markets

Etisalat Nigeria CEO Matthew Willsher highlights the key challenges operators face in emerging markets, the importance of remaining leading-edge, and why forging great partnerships is vital for success.

 

Airtel India: Success in Mobile Video

Airtel Mobile Networks CTO Shyam Mardikar talks about the rise of video in India and how the telco will achieve success.