ICT technology, cloud services, big data… Technology is advancing at a blinding pace. All sectors and industries are facing the huge opportunities of digital transformation – and its daunting challenges. Business investment in ICT has risen year by year, creating a market now worth trillions of dollars. Meanwhile, companies are making entirely new demands on their ICT services: from the way they access services, to new levels of integration into their business processes, to the quality and customizability of their experience. For anyone delivering ICT services to business, there is now one key question: How can we grasp the business opportunities created by the transformation of corporate ICT?
Business services represent enormous untapped value for telecom carriers. This market space is growing at a rate of more than 20% every year, and 70% of the market is basic connections and communications services. Telecom carriers often struggle to deliver connections and communications services to business because of siloed service units and long TTM; complex systems which companies struggle to maintain; limited options and high costs; lack of innovation in the service experience they deliver. They also face fierce competition from agile and low-cost OTT players. Telecom carriers need to transform their approach to the B2B connections and communications business.
Cloudification helps carriers transform their approach in three ways. First, the cloud helps them shift from siloed departments to one-stop cloud service provisioning. Second, the cloud helps them pivot from large enterprises to serving both large enterprises and SMEs. Finally, the cloud helps them shift from selling products to selling services, which allows enterprises to minimize their asset investment and buy services when they need them. This drastically lowers the barriers to entry for small businesses who want to make use of carrier services. For carriers, cloud enables more agile service provisioning: TTM can be shortened from several months to minute level. It means that multiple services can be delivered on a single fiber and increases carriers' ARPU. And it expands the range of services that carriers can offer, bringing managed construction and maintenance of enterprise campus networks within the scope of carrier services.
Huawei has developed one-stop enterprise connections and communications solution that integrate carrier operations from the cloud to the pipe to the device. With a philosophy of cloudification, integration and openness, these solutions enable carriers to expand quickly into the enterprise services market. Through cloudification, carriers can quickly offer complete connections and communications services to meet the full range of enterprise needs. A single, multi-level portal brings together all hosting operations and service provisioning, enabling enterprise customers to purchase and manage their services themselves. Carriers can also offer smarter, higher-quality connection and communications services to their enterprise customers by opening up their network capabilities to partners and innovating new services. For example, they can offer intelligent hybrid connections that support application-based routing; or HD video conferencing and unified communications. When carriers can integrate connections and communications services into work flow and operation process of enterprise, offer a borderless, consistent service experience, they can help their enterprise customers work together with efficiency and agility. That means carriers can enable businesses to transform themselves for the digital future.
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