Experience covers the services we provide and the consumption experience that users perceive. We guarantee a ROADS experience throughout the process of Buying - Using – Sharing.
Changes in experience place new requirements on operations, including the model and enablement platform for services and ICT resources. ICT infrastructure must adapt to changes in operating models by centering on software-defined networking, virtualization, cloud data centers, and ultra-broadband. This infrastructure needs to provide real-time, flexible, and elastic ICT resources for services.
Experience-centricity is re-architecting operations and infrastructure, and determining the business outcomes of transformation.