You have not logged in or are not authorized!

Remember my choice for next time?

2013 Issue 01

Discover how we address new O&M challenges and needs during business transformation, and read stories of our customers' success enabled by our professional service solutions.
download PDF subscribe


Huawei has always demonstrated a willingness to establish a strategic partnership with operators. This collaboration ensures improved network and service quality which enhances customer experience.

Face to Face

Telecommunication systems are becoming increasingly complex, and maintaining or improving performance across diverse technologies in a multi-vendor environment is a major challenge for any operator.


All critical success factors required to evolve towards a holistic CEM start from an outside-in thorough understanding of the customer.

For CSPs, providing the right customer experience is the key to boosting operational efficiencies, building customer loyalty and growing wallet share.

Solution & Competence

Huawei is redefining managed services. We have developed an approach which we call managed services for TVO (total value of ownership).

Precise planning and efficient network design can facilitate improved network convergence, mitigate investments risks and address low service quality issues.

GNEEC( Global Network Evolution & Experience Center), helps customers smooth network & service evolution by predicable evolution/verifiable solutions/manageable process/assurable services.

Success Story

Huawei not only provided VIVA with the latest technologies and network equipment, but also improved the network performance with O&M services, including NOC(FO/BO/performance/optimization) and FM.

In order to provide high speed services, Bharti chose Huawei as its partner to build a LTE network, and maximize profits by balancing GUL network distribution and controlling the costs of network rollout.

With Huawei learning service solution, China Mobile's executives made a corporate commitment to not only maintaining the overall network quality but to exceeding expectations with special projects.

Via assurance practices for hundreds of key events, Huawei works collaboratively with operators to ensure smooth operation of networks, enhance operators' brand image, and improve end user loyalty.