2012 Issue 01
Discover how we address new O&M challenges and needs during business transformation, and read stories of our customers' success enabled by our professional service solutions.
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Editorial
Huawei is dedicated to collaborating with customer in four areas; smooth modernization, satisfied end-user experience, operational excellence and revenue enhancement. We are devoted to providing efficient and innovative service solutions and new business models, helping customer for business excellence through E2E operational optimization and innovation.
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Perspectives
A user-centric approach is a disciplined measurement solution for building profitable and stable customer relationships –at an individual level. The benefit to operators is obvious. The benefit to users is that the network works as expected, every time.
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Today operators are prioritizing operational efficiency and Huawei believes that the critical success factor to achieving this is to have a methodological approach by implementing the lifecycle management through the 6 steps.
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Changes in the demand for data are disrupting Telco's business models. Linking the network build and operation to revenue streams is not trivial. What needs to be done is to find new ways of competing in the market and delivering value by changing the operating and business model.
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Solution
As a next-generation managed services provider, Huawei's end-to-end managed services promises operators gains in both revenue & margin, as well as enhanced operational efficiency and improved end-user experience.
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High-speed Internet, Web 2.0, and information explosion have facilitated the beginning of the cloud-computing era. As all kinds of cloud devices and cloud services emerge, the cloud-computing data center has become the foundation for promoting ICT convergence and deploying cloud services.
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Coupling with the ceaseless development of telecommunication technology, there is a growing convergence between IT and CT. The use of the leading innovative technologies will bring about substantial advanced opportunities to ICT products.
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Success Story
Telefonica now has established a long-term, stable, and trustworthy strategic partnership with Huawei. The successful completion of the project, helped Telefonica gain efficiency and successfully complete the first phase of its "Bravo!" service strategy.
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By working in close partnership, VIVA and Huawei were able to leverage on their strengths. VIVA had a great network with wide coverage and reliability. Huawei had developed a Managed Services Unified Platform (MSUP) which encompasses three areas - people, process and tools.
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Guangdong Mobile and Huawei have engaged in in-depth cooperation in knowledge management and competency building. The knowledge system for the optimization and planning of the GSM network are all sorted out in accordance to the relevant technical activities & tasks.
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To quickly improve the current network status, Guiyang Mobile, together with the HUAWEI SmartCare solution, proposed a principle of "Determining Network Landscape, Eliminating Network Quality Problems, and Improving User Perception" to improve network quality.
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"This is the biggest upgrade of the mobile network in Norway we have ever carried out. It will create a solid and flexible base for further developing the services offered by the Telenor mobile network and the quality of those services. Our aim is to provide customers with better, more innovative services across the country. This means better in terms of capacity, speed and stability".
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