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2013 Issue 01

Discover how we address new O&M challenges and needs during business transformation, and read stories of our customers' success enabled by our professional service solutions.
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Editorial

Huawei has always demonstrated a willingness to establish a strategic partnership with operators. This collaboration ensures improved network and service quality which enhances customer experience.
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Face to Face

Telecommunication systems are becoming increasingly complex, and maintaining or improving performance across diverse technologies in a multi-vendor environment is a major challenge for any operator.
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Perspectives

All critical success factors required to evolve towards a holistic CEM start from an outside-in thorough understanding of the customer.
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For CSPs, providing the right customer experience is the key to boosting operational efficiencies, building customer loyalty and growing wallet share.
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Solution & Competence

Huawei is redefining managed services. We have developed an approach which we call managed services for TVO (total value of ownership).
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Precise planning and efficient network design can facilitate improved network convergence, mitigate investments risks and address low service quality issues.
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GNEEC( Global Network Evolution & Experience Center), helps customers smooth network & service evolution by predicable evolution/verifiable solutions/manageable process/assurable services.
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Success Story

Huawei not only provided VIVA with the latest technologies and network equipment, but also improved the network performance with O&M services, including NOC(FO/BO/performance/optimization) and FM.
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In order to provide high speed services, Bharti chose Huawei as its partner to build a LTE network, and maximize profits by balancing GUL network distribution and controlling the costs of network rollout.
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With Huawei learning service solution, China Mobile's executives made a corporate commitment to not only maintaining the overall network quality but to exceeding expectations with special projects.
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Via assurance practices for hundreds of key events, Huawei works collaboratively with operators to ensure smooth operation of networks, enhance operators' brand image, and improve end user loyalty.
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