DXB Plus Program
The MDCC at DXB represents an innovative masterpiece jointly created by Dubai Airports, Huawei, and other players in the ecosystem. The MDCC meets the information infrastructure requirements specified DXB Plus, helping Dubai Airports to achieve stable and efficient operations, as well as digital and cloud-based business over the next ten years.
Customer Experience Matters Most
As one of the world's most popular airport, Dubai Airports provides not only upgraded hardware infrastructure, but also an optimal customer experience. The International Air Transport Association (IATA) conducted a worldwide survey in 2016 to provide some references and suggestions for airports. The survey results show that 64% of the respondents prefer to board aircraft using electronic boarding passes on their mobile phones, 39% prefer electronic bag tags, and 61% expect to track their baggage throughout their journey, similar to the way courier companies allow them to track parcels. Also, 47% of the respondents hope the time for baggage drop-off can be limited to within one to three minutes, and 52% said their acceptable queuing time at immigration is between 5 to 10 minutes.
Dubai Airports always puts customer experience first. The company attempts to optimize customer experience with a three-pronged approach: products, operations, and airport infrastructure. In terms of products, based on a deep insight into future trends, behaviors, and expectations of customers, Dubai Airports integrates products and services to deliver a consistent customer experience, and lead the innovation of future products and services that enhance hospitality and meaning full connections. As for operations, Dubai Airports aims to enhance the predictability of airport operations, ensure cost effective use of existing assets, provide a reliable, resilient, and streamlined process for each customer touch point, and ensure stress free journey for the varying customer types. Last but not the least, Dubai Airports will conduct customer-centric design and development of infrastructure and ecosystem, providing sufficient capacity to accommodate sustained airline and operator growth while maintaining the integrity of existing infrastructure.
Smart Gates are deployed at DXB to speed up passport control procedures, facilitating smooth and swift entry and exit at the airport. A passenger holding an Emirates ID card or a biometric passport can bypass long queues and complete immigration process within seconds. The Smart Gate service saves passengers' time and helps the airport maintain smoother passenger flow.
New ICT Helps Build a Smart Airport
According to the Societe Internationale de Telecommunications Aeronautiques (SITA), cutting-edge technologies are needed to optimize Information and Communications Technology(ICT) systems, thus building a dynamic, efficient, collaborative, and innovative smart airport to accommodate future needs. How can we use new ICT technologies to support smart airport construction? For example, cloud computing and Big Data make airports more intelligent. Advanced network technologies ensure ubiquitous connections. LTE technologies help provide network coverage over the airports' airspace. The Internet of Things (IoT) supports interconnected and intelligent devices. With these new ICT technologies, all businesses will become digitalized while service levels rise. All these achievements are inseparable from data storage, transmission, and computing. In other words, all these cannot happen without data centers
After being officially rolled out, the MDCC constructed by Huawei at DXB will carry services that cover almost every aspect of the airport, including flight information and airport operations, passenger transportation and baggage services, connectivity and Internet services, video surveillance, enterprise business operations, and maintenance. Featuring resilience, quick deployment, reliability, energy-conservation, easy maintenance, and cost effectiveness, the MDCC provides powerful support to carry out highly efficient business operations in Dubai Airports.
CIO at Dubai Airports said "Technology is key to enhancing our ability to grow, innovate and ultimately enhance the customer experience. At the same time we will improve system reliability across both airports and cut operational costs. "
With all these efforts, Dubai Airports will present an optimal customer experience and the highest levels of mobility, sustainability, and opportunities to visitors coming from around the globe to the Expo Dubai 2020, and show them what the world's best smart airport can offer.